I am probably one of few that has had a problem with Tobin, he has a great product when he takes his time and works thorough, but his customer service skills suck!!!! He is definitely not one of the BIG BOYS in business or he would have handled this situation much differently.
Back during the group buy I ordered a seat, sent in my seat to be Tobinized and it was returned without the mounting bracket, then within a week the stiching of the logo started to pull away from the leather.
To get this replaced, I had to pay him for another seat, before he would make a new one and send it out.
I offered a credit card number with written authorization that he could charge in the event he did not get my jacked up seat back after he sent out a replacement.
No deal, then not only did he charge me again, he charged more than the origional price for the core on the seat..... Once the transaction was complete he did credit the money charged, but I did not think I should have been inconvienanced for his poor craftmanship, and neglect to put my mounting bracket back on.
Like I said, his product is a great idea and is good when it is done right, just be careful if it is not......
Now to offer a story about excellent customer service, SpencerCycle sent me some adjustable lowering links that were incorrect, without pause they shipped out the correct set, along with an RMA and shipping sticker already paid for for the incorrect set that was sent. Did not ask for a deposit, to buy the new set and wait for a credit once the wrong ones were returned, all they did was apologise for the trouble and even sent out the replacements via 2 day. That is excellent customer service that will bring me back over and over.
jmo