Heres the story, I found someone with a NIB laptop for sale, got all the pertinet info, and called DELL, to see if warranty could be transferred to me. I gave them the Express code, serial number, they ran everything, said all was fine.
I bought the Laptop, with this nice reassuring info from DELL, and transferred all to my name. They even offered me extended warranty, which I declined on their advice, run with the year of warranty that came with it.
A couple months later, the bt keyboard died, they sent me a new one, no troubles. I even bought the 2nd hard drive cradle, still no problems. (documented warranty claim)
Here is where the sh1t starts.
2 weeks ago, the motherboard chits itself. I swapped out the memory, the hard drives, everything I could that the 'English as a 5th language' techs told me to try, and IT'S DEAD! They never listen. I spent 20+ hours on the phone with a dozen different jackazzes, and no joy. When I finally got an English tech, I got the news. My account is on hold, with a 'seize upon return' order from DELL. The guy I bought it from never made a single payment, and had I returned it for warranty, they would have made me pay another $4800.00 to get it back, on top of what I paid Don. How is that for a kick in the junk???
I talked to my lawyer, he said I went through all the right channels, asking DELL about transferrence before purchase, immediately transferring the account to my name upon receipt, everything.
Looks like I am going to war. I have everything documented, and I told DELL if they send me another NEW IN BOX M2010, all will be fine. Ya right. Even if they fix it, GREAT!
I am giving Dell one chance to make things right, then my Lawyer will get involved. He sent me a copy of the very nasty letter he is sending to DELL, it would make me sit up and take notice.
Lots would say it is crazy to go this far, but dammit I did everything right. I need my info, have no other computers with SATA hard drives, and can not find a EIDE/SATE adaptor, or a SATA external hdd enclosure. Basically, Im fuxored.
Anything like this happen to you?
I bought the Laptop, with this nice reassuring info from DELL, and transferred all to my name. They even offered me extended warranty, which I declined on their advice, run with the year of warranty that came with it.
A couple months later, the bt keyboard died, they sent me a new one, no troubles. I even bought the 2nd hard drive cradle, still no problems. (documented warranty claim)
Here is where the sh1t starts.
2 weeks ago, the motherboard chits itself. I swapped out the memory, the hard drives, everything I could that the 'English as a 5th language' techs told me to try, and IT'S DEAD! They never listen. I spent 20+ hours on the phone with a dozen different jackazzes, and no joy. When I finally got an English tech, I got the news. My account is on hold, with a 'seize upon return' order from DELL. The guy I bought it from never made a single payment, and had I returned it for warranty, they would have made me pay another $4800.00 to get it back, on top of what I paid Don. How is that for a kick in the junk???
I talked to my lawyer, he said I went through all the right channels, asking DELL about transferrence before purchase, immediately transferring the account to my name upon receipt, everything.
Looks like I am going to war. I have everything documented, and I told DELL if they send me another NEW IN BOX M2010, all will be fine. Ya right. Even if they fix it, GREAT!
I am giving Dell one chance to make things right, then my Lawyer will get involved. He sent me a copy of the very nasty letter he is sending to DELL, it would make me sit up and take notice.
Lots would say it is crazy to go this far, but dammit I did everything right. I need my info, have no other computers with SATA hard drives, and can not find a EIDE/SATE adaptor, or a SATA external hdd enclosure. Basically, Im fuxored.
Anything like this happen to you?
