Ok so I called back today around 1:30pm or so. I spoke with Mr. Gusler again and he assured me he had it all straightened out. He said one of the pipes had gotten scratched in the process and that was the hold up. He advised they would ship out to me early next week. He also corrected the mailed quote and the alleged price will be a lot cheaper than the $325.00. So if all goes as stated I'll have them back by next friday. I must say, even though there was a little mix up, and i had to do most of the calling, the staff was always pleasant to speak with. Seems this incident is probably isolated and uncommon. That is usually my luck with just about everything so I am used to it. At least, for the moment, its all straightened out.