<span style='font-size:15pt;line-height:100%'><span style='color:red'>***UPDATE***</span></span> Read my post further down this thread.
I was all happy yesterday expecting my new tires. I ended up getting Avon Viper Sport AV-59 & AV-60's. Well at the end of my shift (5:30pm) it was obvious that they weren't coming so I called UPS. They told me they were still on the truck and to expect them before the business closes (9:00pm). Any one here ever see a UPS truck at 9 at night? Didn't think so. Anyway the UPS hub is close to where I work so I went there. I got there at 6:15 and a young lady assisted me the best she could by making phone calls. She told me the driver was running behind and gave some of his packages to a couple other drivers to help him out. I said I can not believe you'd allow drivers to remove packages from their vans to another van without the proper scan. That totally defeats what a tracking number is for. I was there until almost 7:30 (they close at 7) and her final statement to me was we'll look for them when the trucks arrive and call you if we find them. YEAH RIGHT I JUST FELL OFF THE TURNIP WAGON! I am so god**mn irate at this point I get home and call UPS again. This time I warned the poor guy who answered that I was furious, told him my story and demanded to speak to a supervisor. The supervisor gets on the phone and after a few minutes of banter tells me there's a huge possibility that my tires never left Cerritos CA where the last physical scan took place. When the tires arrived in Hartford CT at 2:44 pm on Aug 3 I'm being told was only a logistical scan - that means the trailer with my item has arrived but this means nothing until they do a physical scan of the actual item. So my tires are either in Hartford and haven't been scanned yet or they stayed behind in Cerritos OR some jacka$$ is out tooling around town with my new tires on his bike. I just called again to see if they could contact Hartford to see if any effort had been made to locate them. I was told that the hubs don't return messages on Saturdays and that the next step is for the shipper to initiate a trace. One last thing about UPS - the woman I spoke to just now shows the last activity on my effort to find my tires was when I called yesterday afternoon. There were no notes from when I went to the hub or from when I spoke to that supervisor who promised to help me. The bottom line is I don't know who to believe and I don't know if the shipper insured the tires for replacement value, I don't know if I'm out the money, I can't afford to buy another set - I am completely at the mercy of UPS and their freakin system. Way to go UPS. Thanks for making this a great weekend. A$$HOLES!!!
<!--EDIT|thismonsterlives
Reason for Edit: None given...|1154814830 -->
I was all happy yesterday expecting my new tires. I ended up getting Avon Viper Sport AV-59 & AV-60's. Well at the end of my shift (5:30pm) it was obvious that they weren't coming so I called UPS. They told me they were still on the truck and to expect them before the business closes (9:00pm). Any one here ever see a UPS truck at 9 at night? Didn't think so. Anyway the UPS hub is close to where I work so I went there. I got there at 6:15 and a young lady assisted me the best she could by making phone calls. She told me the driver was running behind and gave some of his packages to a couple other drivers to help him out. I said I can not believe you'd allow drivers to remove packages from their vans to another van without the proper scan. That totally defeats what a tracking number is for. I was there until almost 7:30 (they close at 7) and her final statement to me was we'll look for them when the trucks arrive and call you if we find them. YEAH RIGHT I JUST FELL OFF THE TURNIP WAGON! I am so god**mn irate at this point I get home and call UPS again. This time I warned the poor guy who answered that I was furious, told him my story and demanded to speak to a supervisor. The supervisor gets on the phone and after a few minutes of banter tells me there's a huge possibility that my tires never left Cerritos CA where the last physical scan took place. When the tires arrived in Hartford CT at 2:44 pm on Aug 3 I'm being told was only a logistical scan - that means the trailer with my item has arrived but this means nothing until they do a physical scan of the actual item. So my tires are either in Hartford and haven't been scanned yet or they stayed behind in Cerritos OR some jacka$$ is out tooling around town with my new tires on his bike. I just called again to see if they could contact Hartford to see if any effort had been made to locate them. I was told that the hubs don't return messages on Saturdays and that the next step is for the shipper to initiate a trace. One last thing about UPS - the woman I spoke to just now shows the last activity on my effort to find my tires was when I called yesterday afternoon. There were no notes from when I went to the hub or from when I spoke to that supervisor who promised to help me. The bottom line is I don't know who to believe and I don't know if the shipper insured the tires for replacement value, I don't know if I'm out the money, I can't afford to buy another set - I am completely at the mercy of UPS and their freakin system. Way to go UPS. Thanks for making this a great weekend. A$$HOLES!!!
<!--EDIT|thismonsterlives
Reason for Edit: None given...|1154814830 -->
