I'm in the process of finalizing the sale on a new motorcycle. However, the customer service at the Suzuki deal is straight up $h*t. The guy I've been dealing with for a week, who is the owner mind you, is a complete asshat and doesn't even remember my name when I call.
So here's the story...
I'm looking for a particular color from 2006 and this is the only dealer for 200 miles that has the bike in stock. Leftover model, most popular color of course.
First off, I called the dealership and spoke in length with this guy about the bike I was wanting to buy. I then gave him my name (first and last) and told him I would be in there on that following Saturday to talk to him in person. I go there and introduce myself and the guy blank stares me like I'm some homeless guy looking for a handout. No big deal, I realize this guy deals with a lot of people and may not remember my name. So after a bit of explaining he remembers my call. So then, we start looking at the option of trade in on my current bike and financing. He calls into Suzuki for the credit check, and blurts out that it's Saturday and he's just ready to go home and doesn't want to be dealing with this. Obviously, I'm a little roused now. So we continue the conversation. The guy tells me he's ready to move the bike out that I'm looking at and is willing to negotiate. We talked and I told him I would call on Monday with my decision. I never make a decision like that without sleeping on it and hashing over the numbers.
So, I call the guy back on Monday as promised and guess what? He has no idea who I am until I explain our entire conversation from Saturday. I felt like the guy you went to highschool with that remembers you but you don't know him... "You remember me right? I'm the guy went to school with? You know, you used to depants me in the gym during volleyball practice?"
So now that I've triggered his memory we discuss pricing and I tell him I will run everything past the bank and get back to him in less than 1 hour. I call back 40 minutes later and the guy has left for the day. UNBELIEVABLE! So I leave a message that says, I want the bike for this price like we discussed. I'm driving from 2 hours away so call me back at this number and confirm so I know it's ok to make the trip.
So, next day I call and who answers the phone but John. I say, "John, did you get my message?" He says yes, you'll be here tomorrow? I say, yes. I then ask him if he can fax me all the information about the bike for the bank to relinquish the title for the bike I'm trading in.
Now, 2 hours later, I'm still waiting on that fax.
Is there anywhere to go to lodge a complaint against the dealer with Suzuki? Or at least to where nobody else has to suffer the lack of customer service from this same jacka$$?
I would love more than to take my money elsewhere but I don't have the time to go price matching looking for a dealer willing to give me a decent trade in. This guy is offereing $8000 trade in on a 2005 Hayabusa and I hate to pass that up.
I'm not afraid to name call either here.
BUYER BEWARE!!!
This dealer has horrible customer service.
John Brenny (owner)
Brenny Cycle Works
1801 37th Avenue E.M.
Silvis, IL 61282
Needless to say, I will be traveling 2 hours to get my new bike tomorrow and this guy will be getting an earful from me about customer service... O, and the fact that he's a complete pr!ck.
So here's the story...
I'm looking for a particular color from 2006 and this is the only dealer for 200 miles that has the bike in stock. Leftover model, most popular color of course.
First off, I called the dealership and spoke in length with this guy about the bike I was wanting to buy. I then gave him my name (first and last) and told him I would be in there on that following Saturday to talk to him in person. I go there and introduce myself and the guy blank stares me like I'm some homeless guy looking for a handout. No big deal, I realize this guy deals with a lot of people and may not remember my name. So after a bit of explaining he remembers my call. So then, we start looking at the option of trade in on my current bike and financing. He calls into Suzuki for the credit check, and blurts out that it's Saturday and he's just ready to go home and doesn't want to be dealing with this. Obviously, I'm a little roused now. So we continue the conversation. The guy tells me he's ready to move the bike out that I'm looking at and is willing to negotiate. We talked and I told him I would call on Monday with my decision. I never make a decision like that without sleeping on it and hashing over the numbers.
So, I call the guy back on Monday as promised and guess what? He has no idea who I am until I explain our entire conversation from Saturday. I felt like the guy you went to highschool with that remembers you but you don't know him... "You remember me right? I'm the guy went to school with? You know, you used to depants me in the gym during volleyball practice?"
So now that I've triggered his memory we discuss pricing and I tell him I will run everything past the bank and get back to him in less than 1 hour. I call back 40 minutes later and the guy has left for the day. UNBELIEVABLE! So I leave a message that says, I want the bike for this price like we discussed. I'm driving from 2 hours away so call me back at this number and confirm so I know it's ok to make the trip.
So, next day I call and who answers the phone but John. I say, "John, did you get my message?" He says yes, you'll be here tomorrow? I say, yes. I then ask him if he can fax me all the information about the bike for the bank to relinquish the title for the bike I'm trading in.
Now, 2 hours later, I'm still waiting on that fax.
Is there anywhere to go to lodge a complaint against the dealer with Suzuki? Or at least to where nobody else has to suffer the lack of customer service from this same jacka$$?
I would love more than to take my money elsewhere but I don't have the time to go price matching looking for a dealer willing to give me a decent trade in. This guy is offereing $8000 trade in on a 2005 Hayabusa and I hate to pass that up.
I'm not afraid to name call either here.
BUYER BEWARE!!!
This dealer has horrible customer service.
John Brenny (owner)
Brenny Cycle Works
1801 37th Avenue E.M.
Silvis, IL 61282
Needless to say, I will be traveling 2 hours to get my new bike tomorrow and this guy will be getting an earful from me about customer service... O, and the fact that he's a complete pr!ck.
