Hey guys a quick note,
I took the recommendations of a member here and purchased an Internatrix alarm system for the new baby. Got the install done just fine, but had a problem a couple of weeks into the installation with the remote LCD not doing it's thing. Contacted Internatrix and informed them of my dilemma, and where I had learned of their product, i.e. here on Hyabusa.org.
Now get this..... "they" contacted "me" no less than ten times between the original "what's the problem ?" email, and the "we verified the problem here once your old parts arrived" email today.
They gave me the full troubleshoot, suspected component ideas due to description of problem, and then sent me an entire system to replace components through the process of elimination that they recommended.
Their "excuse" for all this tremendous customer support was simply, "It's under warranty, and we stand behind our product as it is specifically designed for your application".
Uuhhh......did I miss something here ?. I've been in customer service for twenty-plus years and I thought I was the only one that went the extra mile with enthusiasm. They certainly deserve my vote for "Awesome Customer Service" in a supporting role to a Hyabusa.org member, and a new one at that. Absolutely phenomenal !!
Thanks to whomever recommended that type of alarm to me, and thanks to Internatrix for the customer experience I won't soon forget.
Enthusiasm's good...mmkay.
GBA, A.
I took the recommendations of a member here and purchased an Internatrix alarm system for the new baby. Got the install done just fine, but had a problem a couple of weeks into the installation with the remote LCD not doing it's thing. Contacted Internatrix and informed them of my dilemma, and where I had learned of their product, i.e. here on Hyabusa.org.
Now get this..... "they" contacted "me" no less than ten times between the original "what's the problem ?" email, and the "we verified the problem here once your old parts arrived" email today.
They gave me the full troubleshoot, suspected component ideas due to description of problem, and then sent me an entire system to replace components through the process of elimination that they recommended.
Their "excuse" for all this tremendous customer support was simply, "It's under warranty, and we stand behind our product as it is specifically designed for your application".
Uuhhh......did I miss something here ?. I've been in customer service for twenty-plus years and I thought I was the only one that went the extra mile with enthusiasm. They certainly deserve my vote for "Awesome Customer Service" in a supporting role to a Hyabusa.org member, and a new one at that. Absolutely phenomenal !!
Thanks to whomever recommended that type of alarm to me, and thanks to Internatrix for the customer experience I won't soon forget.
Enthusiasm's good...mmkay.
GBA, A.
