Mad props to GoPro customer service!

[Zoinks!]

So Friday afternoon around 4, the clip on my GoPro HD Hero case broke. I e-mailed GoPro and told them about the issue and stated that since I've only had it 3 months and it didn't happen during use, I was just closing the case, I didn't feel that I should have to pay for the replacement. Because it was kind of late I wasn't expecting a reply that day. Well, to my amazement they replied within about 5 minutes. Said to send them a picture, the camera's serial number, and my mailing address and they'd send me a replacement under warranty. So I took the pictures and sent them the info they wanted. 5 minutes (maybe less) later I get a reply saying the replacement had been shipped. I figure, it's Friday, they're in California and I'm in SC, I'll probably have it by Thursday or Friday. Nope. I get it today. They got it to me in one business day. I was pretty much floored when I got it. I couldn't believe they'd send it overnight being a warranty thing that they're not getting paid for. Amazing. Props to you, GoPro people. You. . . . . . Are. . . . . . Awesome.

 

[BIG GUY]

That is some really good customer service!

 

[twotonevert]

Cool, mine broke Thursday at Caps, maybe it will be waiting for me when I get home.

 

[volunteer]

Wow. I'm gonna be purchasing from them in the next couple of months, and this only makes me more convinced to do business with them.

You should send them a link to this thread. Forums are famous for slamming companies when their customer service is subpar; we should reward the companies that "get it" and go the extra mile.

 

[Zoinks!]

Wow. I'm gonna be purchasing from them in the next couple of months, and this only makes me more convinced to do business with them.

You should send them a link to this thread. Forums are famous for slamming companies when their customer service is subpar; we should reward the companies that "get it" and go the extra mile.

Already crossed my mind. I was gonna wait till it got some more replies, but it doesn't seem like it's going to get a whole lot. Still, I'll probably send them the link anyway. I'm sure they'd be happy to know that customers are extremely pleased with their customer service.

 

[twotonevert]

Mine was not here yet, but no biggie, I will post up when it arrives.

 

[twotonevert]

Update: my new clip came in the mail today. Now here is what is interesting, not only did they send me a new clip, they sent me two. I now have a spare! Thank you so much GoPro, I appreciate your outstanding customer service.

 

[Zoinks!]

Update: my new clip came in the mail today. Now here is what is interesting, not only did they send me a new clip, they sent me two. I now have a spare! Thank you so much GoPro, I appreciate your outstanding customer service.

Yea, I intended to mention that in my first post. They also sent me 2!

 

[Blanca BusaLess]

I'm buying one tonight Dad Gummit !
Blancas gonna make some bridge blasting cool beach vids !

 

[twotonevert]

I'm buying one tonight Dad Gummit !
Blancas gonna make some bridge blasting cool beach vids !

Tease............

 

[PandaNin]

I love my GoPro. to their customer service team. They should be held as the standard that others hope to achieve.

 

[Zoinks!]

I'm buying one tonight Dad Gummit !
Blancas gonna make some bridge blasting cool beach vids !

You won't regret it. I promise!

I love my GoPro. to their customer service team. They should be held as the standard that others hope to achieve.

Troof!