I won one of their bids for a k&n filter on fleebay. Sent payment and got the part to Jersey from Utah in 2 days. I was impressed. For whatever reason the filter is irregular because the holes do not line up.. talked to them on Monday they said no problem well send you out a new one right away just send the bad one back with the RA number. I sent it Tuesday standard ground seeing as i thought they were sending the new one right away, not dependent on the bad one.. it wont get to them till next Tuesday. I called today because i havent seen the filter and they said oh the part is backordered which is why it hasnt shipped but call on Tuesday once the bad one is received and they will send it out right away.. i am a little annoyed about it, i would have overnighted the bad one for the extra few bucks if it meant getting the new one faster but oh well, I only missed one good day of riding with the the K&n and we are having rain and cold for the next 10 days anyway... They seem real friendly on the phone though.. good luck with your tire!