Let me first start off by saying that I started looking at the SpeedoHealer based on comments from the board and never looked at getting a Yellow Box. Now with that said, I began looking for places to purchase the SH and was almost ready to buy from CalSportsBike.com when I read JT2's post about dealing with SH.com. I sent Norbert (sh.com) an e-mail to find out a little about the business, upgrades to the product and custom vs. standard kits before purchasing. Norbert was great! He responded very quickly to my e-mails answering all my questions and asked me what I wanted on my custom kit. Again, I hadn't considered a custom kit really was more trying to find the differences between the custom and standard kit. He talked me through the options and I decided custom was the way to go. One of the best features is that they can set the TSM time to almost anything you want. I had mine set at 6 sec because I am a whole number kind of person.
I also liked the fact that the transaction could be conducted via PayPal unlike some of the other places I had been dealing with. When the transaction was done, Norbert sent me an e-mail and let me know the pacakge should arrive within about 8 days (from Hungary). In actuality it only took about 6 days to arrive. I sent Norbert another e-mail letting him no it had arrived and he responded by letting me know that he had checked the orders and the weights on the shipping documents and thought mine might be a little light. He thought I might be missing the remote button and sent one before even checking to see if it was actually missing! That is what I call great customer service!
Anyway, sorry for the long rant, but I wanted to reiterate what JT2 said about Norbert and <a href="http://www.speedohealer.com">SH.com<a> being great to work with. They are definitely the real deal!
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I also liked the fact that the transaction could be conducted via PayPal unlike some of the other places I had been dealing with. When the transaction was done, Norbert sent me an e-mail and let me know the pacakge should arrive within about 8 days (from Hungary). In actuality it only took about 6 days to arrive. I sent Norbert another e-mail letting him no it had arrived and he responded by letting me know that he had checked the orders and the weights on the shipping documents and thought mine might be a little light. He thought I might be missing the remote button and sent one before even checking to see if it was actually missing! That is what I call great customer service!
Anyway, sorry for the long rant, but I wanted to reiterate what JT2 said about Norbert and <a href="http://www.speedohealer.com">SH.com<a> being great to work with. They are definitely the real deal!
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Reason for Edit: None given...|1095497252 -->