Well its time for the update a lot of people have been waiting on, the plastic's will be going to paint and as soon as the painter gets back to town. The part we have been waiting on was a replacement tail section from catalyst. The tail that was on the bike was bought from a guy on psychobike.com and was already painted to match and looked great but he ordered one without the taillight bracket so he used to hold it into place which worked great but if the taillight ever needed to be replaced you would probably damage the tail getting that one out. So I told Rob to hold off on getting anything painted until I ordered a new one which I did that night. I went on Catalyst's website and ordered a +6 street tail section, which was shipped the following Monday. So far everything was going good until the tail came in and that is when everything went downhill.
First the tail section looked great while it was being held in your hand but if you sat it down on the ground you could see that it was not straight and the right side of it was warped. Rob put it on the bike without drilling any holes out or making any modifications to the tail you could already see that it was never going to work. The left side was very close to lining up but the other side there was no way to make it work without doing a ton up cutting and adding material to that side. So I called Catalyst and told the girl that answered the phone what was going on and her first response was we have never had a problem before are you sure you are putting it on correctly. My first thought was wow, is there a way to mess up just setting a tail section in place, but I told it was put on just like the one that was taken off and I asked her if she would like for me to send her some pictures of what is going on so she could see it and she said yes, and gave me her email address so I sent them then. After a week of not hearing back from her or anyone else I called back and asked if they where sending me another tail section or what was going on to try and get this problem fixed. Her response is that guy that makes the tails will get back to me on what to do. A few days later he emailed me asking what the problem was with the tail. So I explain to him again what is wrong with it and he says to go ahead and mount it and that should fix the problem. So I sent Rob the email that he sent me and we are both trying to figure out how in the world he has come to that conclusion, but Rob did ask he ask and tried to drill the holes and mount the tail and it still didn't fix the problem.
Now I email them with the new pictures of it mounted and and show them that it still doesn't fit anything like it is supposed to on the right side but the left side looks decent. There response is that they have never had this problem before and they don't know what I'm doing to make it not fit properly. Not once have they even acted like it might be there product that is messed up but instead it is on my end. So now after whom I'm guessing is the secretary there talks with the guy that makes the parts they said to send it back and they can refund my money. I tell them I don't want a refund I want a tail section so I can get my bike to paint and it can be finished because I would like to get some seat time before winter. She tells me that they don't have any in stock and it will be a few weeks before they can get one made. So the wait begins again.
Well after a month of waiting the new tail comes in and Rob takes it right over to the shop and puts it on the bike to get it mounted up so it can be taken to paint. Then comes the text that I never expected after he said he had received the tail, the new one doesn't fit either. It is better then the first but still has a huge gap on the right side and can not be used unless I want my bike to look like crap.
After all of this I am fed up with catalyst and I'm not even going to worry with sending this one back or even doing anything with it, I told Rob to just take the one I had to the painter and use it and if the tail light ever goes out I will deal with it when it happens.
It wouldn't have been that bad if they would have acted like they even cared I was having a problem with there product but they couldn't even do that. I was going to get on here and bash them about how bad there customer service is and how I feel like they have wasted almost 2 1/2 months of my time but I know they are a very busy company and it would do nothing but make me look like an a**hole so I'm not going to put everything I want to say on the forum. I will be posting the pictures of the the tail in a little bit so everyone can see what I was talking about and if anyone has a question about it just ask rob or myself.
but, if everything went smooth it wudnt be as enjoyable when u finally get to ride it....
