Problem with sprint: We got a letter in the mail from them the other day saying that the cost of our plan was being jacked up $20.00 a month, and they were also adding another fee to our account because we don't do automatic bill pay.
I called them and pointed out to them that we have a CONTRACT to stay with them for a certain amount of time at a set rate, and I expected them to honor that contract. They said "well, we understand and we're sorry, but..." Hey, i dont CARE that you are sorry, I care that you are attempting to alter the terms of our contract that, unless i am mistaken, we both agreed to. Then I told them that if they were going to change the terms, then legally, the contract is null and void. They gave me 30 days to cancel with no early termination fees (which is better than I expected) so I plan on using it as an exit strategy.
Other things they have done....they keep losing our discounts that we are supposed to have. I get the bill and the discount is gone. I call to complain about it and they say they can add it back on, but it will take a couple billing cycles to do. I have to fight with them on the phone to get them to understand that, no, they're taking it back off right NOW.