Not that it makes you feel any better, but I got similar treatment from Mustang Seats several years ago. I bought a seat that had crooked stitching. It was WAY off. It looked stupid on my FXDL. I did finally get a response from customer service after sending them several pictures, but they told me to pound sand. That was the last new seat I ever bought from anyone. I'm sure there are seat makers with great service, but I'd rather just buy used now.