Yeah...it's so frustrating to have a company that is so technically advanced so as to make a product that has great automated support for drivers and other autmoated tech support....but when you have to talk to somebody, watch out!
I called to return a $40 wireless keyboard. The unit was DOA, simple. I spent close to 15 minutes on the phone with two people from god knows where. The automated system asked me for my reason for calling and my order number. The first human I spoke to asked me for the same information. I told them, don't you already have that information on your screen? No sir...... So I proceed to spend 5 minutes giving this person every bit of info imaginable. Then he tells me that he has to transfer me to someone else????? Ok...so the new person comes on the line after 5 minutes on hold, and proceeds to ask me the SAME QUESTIONS! I said "listen, I know it's not your fault, but you're wasting my time and your time asking questions in duplicity, when the first guy could have just transferred me to you directly and saved everyone a bunch of time." I got some jibberish and then a vauge "I will forward your concern" and without skipping even a beat, he went forward with more questions.
By the time I was done, I had spent $50 of my time returning a $40 keyboard. And then I wasted another $20 of my time posting my whiney story here.
GAH! Dell sucks....but I like their crap.....what am I to do?
I called to return a $40 wireless keyboard. The unit was DOA, simple. I spent close to 15 minutes on the phone with two people from god knows where. The automated system asked me for my reason for calling and my order number. The first human I spoke to asked me for the same information. I told them, don't you already have that information on your screen? No sir...... So I proceed to spend 5 minutes giving this person every bit of info imaginable. Then he tells me that he has to transfer me to someone else????? Ok...so the new person comes on the line after 5 minutes on hold, and proceeds to ask me the SAME QUESTIONS! I said "listen, I know it's not your fault, but you're wasting my time and your time asking questions in duplicity, when the first guy could have just transferred me to you directly and saved everyone a bunch of time." I got some jibberish and then a vauge "I will forward your concern" and without skipping even a beat, he went forward with more questions.
By the time I was done, I had spent $50 of my time returning a $40 keyboard. And then I wasted another $20 of my time posting my whiney story here.
GAH! Dell sucks....but I like their crap.....what am I to do?
15 second hold time, then a Real person!
