More info from WarrantyDirect.com. Yes, I'm considering them. Bay Area shops are trying to rip me for $600.
My questions are below his response.
===========================================
Dear Mr. CuriousMike;
I thank you for your continued interest in Warranty Direct. I'd respond to
your questions as follows:
1) We pay for all parts, labor, fluids (where necessary), and sales tax on
repairs (where applicable).
2) The "waiting period" really depends on your shop. We handle claims over
the phone, unless the shop indicates they believe there is a reason to
suspect that maintenance has not been performed on the motorcycle. They will
speak with one of our 62 claims people as soon as they call, and the process
begins immediately. Also, if the tear down shows a covered component is the
problem, we pay for the tear down, too.
3) Warranty Direct normally pays all claims with a corporate charge card.
I'm certain you've done your homework, and visited the SEC reports on our
parent company, Interstate National Dealer Services (ISTN is the trading
symbol). You've therefore seen we have in excess of $50 million in the bank.
Why wouldn't you repair facility take our charge card, but instead take
yours (unless you have MORE than $50 million in the bank! LOL).
I'd be more than happy to answer any other questions you might have. Please
either call or e-mail me with them.
Frank Krueger
Warranty Direct, Inc.
(800) 632-4222 Ext. 1418
FrankK@warrantydirect.com
http://www.warrantydirect.com
> -----Original Message-----
> From: CuriousMike
> Sent: Thursday, July 20, 2000 7:05 PM
> To: Frank Krueger
> Subject: RE: Motorcycle warranty coverage
>
> Frank,
> Thank you for taking the time to send me this additional information.
> As I'm price comparing/feature comparing the "Manufacturer" warranty vs.
> your warranty, a few questions have arose.
>
> If my motorcycle breaks down, and I take it to a shop, and the failure is
> from one of the items covered under WarrantyDirects coverage...
> a) Labor.
> Do I pay the labor, and WarrantyDirect pays only for the part?
>
> b) Waiting period.
> On average, how many days will my vehicle stay in the shop waiting
> for approval from WarrantyDirect?
> For example, if it takes 1/2 day to "tear apart the motor" to find
> the problem, is there then 2 days of waiting from WarrantyDirect before
> action can occur? What, if while replacing the faulty item, a new problem
> is found (possibly caused by the original failure.) Is there another
> waiting period?
>
> c) Out of pocket expenses?
> The local Suzuki dealer claims that I am required to pay for the
> repairs first; they would then instruct
> the third party warranty company to send me a check for the bill.
> Exactly how does WarrantyDirect ensure that I incur absolutely no
> out of
> pocket expenses on claims that are directly part of the coverage contract?
>
> Is any of this clearly stated in the "Motorcycle Warranty Coverage"
> document
> you sent? Question (a) and (c) was ambiguous (to me) in the document, and
> (b) not addressed.
>
> Thank you for your time,
> CuriousMike>
>
