moto-sticker: Learn to at least read the words that are typed. I never called your product crap. Here's the actual email I sent to you.
Hi there,
So I took the decals to a professional shop to have them installed. They had trouble laying the decals as they said the type of vinyl that was used was a cheap calendar grade that they would normally use for disposable signs.
Right on the product website it says Not recommended for vehicle applications. (
ORACAL USA : Products : ORACAL 641 Economy Calendered Film) I am pretty displeased with this. They did not charge me for the install because they don't want their name on the work.
They had asked if it was possible for you to send me the digital image so they could recut and have this done on the proper Cast vinyl so we would both be happy. So if you could please send me the digital image you used either the Vector, Hi Res, .JPG or Tiff file so they can redo the decals for me I would greatly appreciate this.
I would really like for my bike to look the best.
Thank you,
Tom (last name left out)
Notice not once did I say the word crap.
Your reply:
Excuse me, but how do you want me to cooperate when you are calling my products cheap calendar crap????
My products are WORLDWIDE famous and NOBODY has said to me this kind a thing and I have customers who are using my decals from 5 years here in Bulgaria without a single problem!
No, I will not send them any vector formats. When they are so big specialist, then as them to do you the decals you need.
thank you.
Again you quoting that I said crap when I didnt.
ME:
Hey buddy,
I am not calling your product cheap crap. I am calling the vinyl used not top notch. Even the company website of the vinyl used says not recommended for vehicle use.
The website also says life of 3 years yet you state 5-10 years on your website.
I am asking you to make this right. I paid a premium price for your work thinking it was a premium product.
They did try looking online for the vector file but could not find it.
Thanks,
-Tom
Premium price, i was charged almost $90 USD for the decals with shipping. Shipping was 13 Euro so whatever that amount was take away from the $90 USD.
moto-sticker:
Hi, you have paid exactly what you have got. These decals will last a long time. I have described that in the website and that is the truth.
About the vector - I am very sorry, but I never send my vector files to anybody.
best regards
Me:
I paid for premium. You used a lower quality grade vinyl than what could have been used.
The company that installed this is not in the market for making sport bike decals nor do they want to be. They will not be stealing any business from you.
If your unwilling to send the vector file could you please inform me as to where one could acquire the file so I could have the decals redone on cast vinyl as that is what is required for this type of application.
moto-sticker:
I use this vinyl, because it is the best I can find and because I NEVER had any problems with it. It is a top product, no matter what you or someone else may think.
I will not send the file, because this is against my principles. I don't car what company is that.
And I am very sorry, but I do not know where can you aquire what you need.
best regards
On another note I asked for a color sample so this why I could tell you what color gold to use. Not to test the material. I know nothing about vinyl besides what the guy at the store told me. Being that the calendar vinyl is not as easy to work with and a cheaper vinyl. Mainly used for their disposable signs.
I would like to know what nice gifts you sent to me?
Im not asking for a return because well I cant return them. I should put a dispute through paypal for you claiming 5-10 years durability when the manufacturer only claims 3. And also that their website states not recommended for vehicle use. Have I done that yet, no. I was asking for the file so this place could recreate the decals just with the proper vinyl. This way your not out any money that was charged to me, I get the decals redone using a higher quality product, and the shop is happier with the work.
I have never said that they are not durable or weak. Just stated the fact from the manufacture website.
You cannot say a product is Top Quality when there is something better than it. Which is the case between Calendar vinyl and Cast Vinyl.