Tom, I understand how you feel. I had different problems with my 07 F150. The passenger side exhaust manifold kept warping, creating an exhaust leak. Ford replaced the first one under warranty, but told me I would be responsible for the second one as the truck was out of warranty. I was also quoted $800 for the spark plug change. My dealer, Shawnee Mission Ford, took the bull by the horn, and replaced the exhaust manifold, AND replaced the spark plugs at no cost to me. My 07 had also developed the dreaded cam chain noise associated with the 5.4 V8. I have been in the market to replace the truck and looked at Dodge and GM trucks. When my trade in was bid, the trade allowance was way below what I felt the value should be due to the cam chain noise. I went back to Shawnee Mission Ford and talked to the GM and they traded me out of the truck. Gave me a good deal on my new 2014 ecoboost, put a ton of $ in my trade in, and made the deal. All automobile manufacturers are subject to recalls and problems. That's why I feel it is important that a person develop a good relationship with their dealer. A good dealer can make things happen. When I do a car deal, I want a good deal, but I don't beat on the dealer to the point they make little or no profit.That will make a difference down the road if you need their help to resolve an issue. Sounds like you have finally found a dealer that gets it, and I hope they get things worked out for you. By the way, I LOVE my new 2014 F150 ecoboost!
That kind of Customer Service needs to be shared and rewarded.
I don't have the patience for dealing with problems, issues, lawyers, lawsuits or downtime.
