I hate computers, need help please

[captain]

James read the parts in red...

 

[Tm@nFL]

Wow .. It is like tech support all up in here!

 

[StrtRac3r]

Just don't forget when it says, "you may need to restart your pc" it's not always just a suggestion. I don't have much experience with printer and maybe capt can let you know if there are seperate 64/32bit drivers for printers...

 

[skydivr]

A LOT of printers/scanners etc., especially ones that are a few years old, have drivers made for XP but chose not to update them for WIN7 (to get you to buy a new one, of course). My dependable HP Scanner was a victim to WIN7 upgrade (no driver for it).

 

[superbeagle]

Just use BFH it will make you feel better.

 

[twotonevert]

Well I have followed all directions so far, and I have the print working, just not the scanner software. Cap, I am sorry I have not had the time to sit down for you to remote in.

 

[skydivr]

James, go to the scanner mfg's website and see if there is an update or if they say if it's WIN7 Compatable or not.

 

[ResidentEvil]

Linux

 

[twotonevert]

All better now, I got it working! I like fixing things so I can figure things out. I removed and installed this printer 3 times this week. I removed the printer one more time before I called Cap and downloaded the drivers from the Dell website. It works! Oh happy day! Thanks guys!