Interesting Suzuki customer service

[III]

I just bought mine last Friday. I got a Harley Davidson (it's a Suzuki/H-D dealership)envelope to hold the receipt, title, and any other papers, along with my seat in a box...a handshake and off you go. That's about it. I'm curious to know what "several things" are that others are getting from their dealerships. I don't believe the Busa came with a rebate, but it should've come with an extended SEP warranty, whatever that's worth. (Perhaps only for financing).
I don't know why, I guess I kinda expected more too. I bought a Toyota Sequoia brand new a couple years ago and they constantly sent me stuff and gave me little incentives thru the dealership. I think it could be that a car (at least here in the US) seems more traditional/necessary, whereas a bike seems to be more of a luxury item and they assume you're gonna purchase it regardless if you really want it. Seems like they got the game backwards. Maybe that's why the automotive industry as a whole is doing the way it is.

 

[racerV]

If you wanted to get stroked, massaged, and told what a great person you are for spending all of your money on a bike, you should have bought a Harley Suzuki knows that you won't be needing any service work done to your bike so why waste the advertising dollars?

 

[Draco1340]

The days were we order a bike (or car) directly from the manufacturer and it shows up on your door step are coming, but currently its illegal. Laws were put in place back in the 1950s in all 50 states that make it illegal for the manufacturer to sell directly. This was to protect the dealerships from being cut out, and to create loyalty to the dealership through the service they provided. Today, its just an extra grand that we shell out for no reason. I bought my Busa in a box, brought it home, and had it out of warranty by my first order from Schnitz showed up. For many of us, we know what we want, we want the best price, and we would never put up with the typical incompetence of a dealership. 10 years from now dealerships will be as popular as newspapers.

 

[outlawbusa]

I got a certificate for $3500 off a matching Busa~!~

 

[outlawbusa]

I got a certificate for $3500 off a matching Busa~!~

j/k

 

[Blackbird99]

I bought mine the day before Thanksgiving, rode her home, put her in the garage (and took a picture to look at) and then left for 2 weeks . When I got back, I had a letter from the dealer thanking me for my purchase and a coupon for a discount on accessories/service.

 

[sleepless_red]

I bought mine 2 1/2 years ago. I got a thank you letter and some coupons from the dealer but they closed down last year so no more stuff from them.

 

[vulgar2]

I've never heard a thing after I bought mine either.....may be worth going up there this summer and *****ing.....maybe get a free oil change out of the deal

 

[38 Cigarette]

If you wanted to get stroked, massaged, and told what a great person you are for spending all of your money on a bike, you should have bought a Harley Suzuki knows that you won't be needing any service work done to your bike so why waste the advertising dollars?

I'm not sure who this is addressed to but if its me, I'm certainly not looking for pats on the back or to have my boots licked for my purchase. In todays marketplace, I just find it very odd that Suzuki doesnt do much, if anything, to stay "engaged" with its customers. At least in my case they havent.

 

[jellyrug]

The dealer I purchased from sucked, but all I needed was the bike and the price was right. I did get a survey form from Suzuki a few months later, completed it with what I thought about their dealer and the purchasing experience and sent it back. Hopefully if they continue to get bad feedback, something will change.

 

[ogre]

I find it interesting that after buying a brand new 2009 Busa in July 2009, I have not received anything from Suzuki corporate on my purchase. Nothing saying :

- thanks for your purchase
- heres a list of local Suzuki dealers for service or parts purchases
- heres the address to our Suzuki website showing all the accessories available for your new bike
- here are other bike models (and even automobiles) we offer in our lineup

In todays retail enviornment, you would think Suzuki would interested in staying "in front of you". I buy new cars, I get thank you letters and surveys from the corporate company as well as from the dealership, providing information like I described above. I get asked how my buying experience was, asked how it can be improved, and asked about other interests or hobbies I have. I get asked if I like the items, even years after the purchase. These are pro-active methods at getting feedback from your customer to keep them actively engaged with you which helps with repeat sales. Heck, even my BANK surveys me to see how their are doing. Its too bad Suzuki doesnt have this foresight, its costing them repeat sales imo.

With Suzuki, I feel like I'm just a number.

<shrug>

I'm not complaining here mind you, I'm just pointing out how odd it is in todays enviornment.

pics of your canoe or ban.

 

[BIG GUY]

It seems kinda odd that you guys haven't at least gotten something from your dealer. When ever I go into a dealer here in Phoenix and talk with a saleman, I usually get a call from the dealership asking how my visit went.

 

[38 Cigarette]

pics of your canoe or ban.

Thats not what this thread is about but heres two :

 

[38 Cigarette]

It seems kinda odd that you guys haven't at least gotten something from your dealer. When ever I go into a dealer here in Phoenix and talk with a saleman, I usually get a call from the dealership asking how my visit went.

I agree. It seems thats its hit or miss when it comes to any kind of checking back, and I beleive that after reading some of the postings here that it starts at the dealer level. More progressive and customer-friendly dealerships follow up and makes sure your sale is registered with Suzuki, while old-school dealerships dont really do anything, it seems.

 

[III]

If you wanted to get stroked, massaged, and told what a great person you are for spending all of your money on a bike, you should have bought a Harley Suzuki knows that you won't be needing any service work done to your bike so why waste the advertising dollars?

Was just commenting on my experience....Dooshbag

 

[racerV]

OK Jackass, I was being funny and sarcastic but since you took it to this level, so be it. You are pretty tough on the internet, we should meet.

 

[38 Cigarette]

I was being funny and sarcastic

Noted.
Lets move on gentlemen, no need to get into a pissing match, we're all friends here.

I think. lol

 

[III]

Noted.
Lets move on gentlemen, no need to get into a pissing match, we're all friends here.

Agreed, or at least we should try to be. Apologies if I overreacted. I thought it was a smart comment directed at me. Moving on...

 

[38 Cigarette]

I did get a survey form from Suzuki a few months later, completed it with what I thought about their dealer and the purchasing experience and sent it back. Hopefully if they continue to get bad feedback, something will change.

Good to hear you got a something from Suzuki. I'm coming to the conclusion it was my specific dealership that didnt register my sale with Suzuki, OR they used an address of a dealership employee so that they would get the survey and fill it out artificially with great comments and glowing reviews. Its common for manufacturer to dealer cash incentives to be tied into CSI scores.

 

[outlawbusa]

I believe I received something from Suzuki offering a free cap or decal...


And then a recall notice~!~