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Kuryakyn WARNING !
- Thread starter fire fighter 109
- Start date
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SFC RICK
Registered
Do you own and run a company? Just curious as to what business plan you suscribe to.....charge a customer for fair market retail, or charge a customer as much as you can cause you know you're gonna eat it multiple times down the road.
Two different philosophies and consequently two different failure rates.
Because facts are facts....if you leave yourself wide open for comebacks no matter how good you are...someone is gonna go hungry or tits up.
Oh, and if you own and run a business with that policy.....I want to buy your stuff!
lease:
Platypusfetch
Registered
I liked my Kuryakyn Iso grips that I had on my old SV1000s. I have larger than normal hands and I found that sportbike grips were causing me grief. I put those on and they were comfortable. They do not, however, have an attachment/ adapter for either heated grips or for a Throttlemeister. Both of which I want on the Busa. So they are out. As for the problem your buddy is having..... I expect a company to do everything in their power to keep me happy while the warranty is in effect....... however, if the warranty expires, in my mind, it is not them on the hook. If you like the product, buy it again. If you were not satisfied.............. don't repurchase. Simple..
If 80.00 is all it takes for this guy to go off, he needs to step away from his bike, computer and people for awhile. We are all going to buy stuff that fails or does not work as promised but label these folks like this over pegs is silly.
Someone needs to tell him, that yes ALL CAPS is yelling, but his message is lost in the format he chose.
I would say FireFighter 109 you need give your friend a hug and then ask yourself. Why are you posting his message here on a Busa forum?
Someone needs to tell him, that yes ALL CAPS is yelling, but his message is lost in the format he chose.
I would say FireFighter 109 you need give your friend a hug and then ask yourself. Why are you posting his message here on a Busa forum?
I do own a company and I subscribe to #2, yet I charge a fair price. The trick here is that you will rarely get a return that is more than a year old. And for the few times that you do, you eat it with the understanding that while you may have lost your profit on this order, you may gain a customer for life and reap the rewards ten fold years from now.
15 years and counting and I have no difficulties with this philosophy. There are many fortune 500 companies that hold to similar ideals.
Oh, and if you own and run a business with that policy.....I want to buy your stuff!
Craftsman
Husky
Mac Tools
You pay a fair price and you have a lifetime of guarantee. This is not uncommon in the business world, and even when it's not in writing, it's often a company policy.
ibified
Registered
Vonderbach: thats kinda an "apples to oranges" argument though, because the stuff YOU sell IS lifetime warranty. If a product carries a 1 year warranty, I'd probably honor it at, say, 13-14 months out, but not 2 years. You bought a product with a 1 year warranty. If it fails after 2 years, you got what you paid for. if it fails 3 days after you buy it, but wait 2 years to try to return it, it's not the manufacturer's fault that someones time management skills suck. Plus, if it takes you 2 years to send back, is it THAT important to you in the first place?
Everything I sell has a 1 year warranty. I "choose" to warranty my stuff to any date for my customers. I have lost perhaps $500 over 15 years to that policy. It's paid for itself 10 times over.
The examples of the tool mfg's were not from by business, only others well known companies that offer lifetime warranties successfully. Their rationale is identical to mine. Most poeple will never return a broken tool unless they are a professional...even then most will not bother. It's a numbers game to be sure.
Yeah, I didn't make it very clear to be honest. 
afterhours
Registered
sure, they could have taken the product back....
the problem comes from the poor attitude of the OP. he expect them to take the stuff back, even though he voluntarily held the stuff well past the 1 year waranty.
the answer to the problem is simple....
buy quality products and parts. you won't have to worry about this stuff if you spend a little more on better products.
the problem comes from the poor attitude of the OP. he expect them to take the stuff back, even though he voluntarily held the stuff well past the 1 year waranty.
the answer to the problem is simple....
buy quality products and parts. you won't have to worry about this stuff if you spend a little more on better products.
afterhours
Registered
10 year financing.....
SFC RICK
Registered
I'll also state for the record that even though they have a year warranty they ARE known for helping customers who really have a problem with said products even if it's expired in some cases.
This IS NOT a everyday occurance at Kury, but on the otherhand IF YOU DON"T have a reciept showing where and when you bought the product...it begs to be dilligent. Otherwise Kury does keep records IF you bought from them directly. So if he didn't buy from Kury it's gonna be tuff to call them and say Hey, I bought this 2-3 years ago and it's crap now! But if he bought it from a dealer, They probably asked for a receipt and then they handle it with Kury.
There are so many ways this story could have taken place, who knows? But I don't have a problem with Kuryakyn since the warranty is spelled out on each receipt VERY CLEARLY!
So why bust their balls since they have conducted business this way since it was founded, and VERY successful doing so.
This IS NOT a everyday occurance at Kury, but on the otherhand IF YOU DON"T have a reciept showing where and when you bought the product...it begs to be dilligent. Otherwise Kury does keep records IF you bought from them directly. So if he didn't buy from Kury it's gonna be tuff to call them and say Hey, I bought this 2-3 years ago and it's crap now! But if he bought it from a dealer, They probably asked for a receipt and then they handle it with Kury.
There are so many ways this story could have taken place, who knows? But I don't have a problem with Kuryakyn since the warranty is spelled out on each receipt VERY CLEARLY!
So why bust their balls since they have conducted business this way since it was founded, and VERY successful doing so.
afterhours
Registered
i have no idea what happened in this instance.....but i have a major problem with people that just post negative rants on the internet.....
this guy, presented his one sided....obviously biased version of what happened, and that does sound like he was screwed over by these guys...
i wonder what really happened?
this guy, presented his one sided....obviously biased version of what happened, and that does sound like he was screwed over by these guys...
i wonder what really happened?
fire fighter 109
Registered
I talked to him today and told him he was not getting any support from people, he said oh well, he wanted to let others know. here is his reply on the other board...
Thanks for the support guy`s and gals too. if you read the post I thought I was clear that when I called I was not told of the terms of the warranty and the female I spoke to lead me belive they were still under warranty but I needed the dealer to send them back.I even explained it to her they were over one year old and gave her the oppertunity to tell me that the warranty had expired.I did not have the orignal package that they came in over a year ago to read the warranty or I would have never called and sucked it up. And that`s some of the reason I feel violated and I still think there chrome sucks big time along with there unwillingness to do the right thing and help there customers continue to be customers !
So, support him, or not.
I agree with the earlier comments about doing the right thing for a customer, no matter how long it took. I do run a side business and I have gone out of my way, and have taken a huge loss to help out a customer. But that is how I am, I do the right thing, and stand up for what I believe in.
Thanks for the support guy`s and gals too. if you read the post I thought I was clear that when I called I was not told of the terms of the warranty and the female I spoke to lead me belive they were still under warranty but I needed the dealer to send them back.I even explained it to her they were over one year old and gave her the oppertunity to tell me that the warranty had expired.I did not have the orignal package that they came in over a year ago to read the warranty or I would have never called and sucked it up. And that`s some of the reason I feel violated and I still think there chrome sucks big time along with there unwillingness to do the right thing and help there customers continue to be customers !
So, support him, or not.
I agree with the earlier comments about doing the right thing for a customer, no matter how long it took. I do run a side business and I have gone out of my way, and have taken a huge loss to help out a customer. But that is how I am, I do the right thing, and stand up for what I believe in.
I have a box full of mac,matco and snap on tools and believe me I paid for that lifetime warranty they are not by any means cheap as for husky not too badly priced but the finish isn't as good and neither is the mechanical aspect for example the ratchets do not catch in as short a turn as the mac or matco ratchets do. Craftsman well the prices have increased as well to cover that lifetime warranty. So I'm not seeing the connection.
To add to this if you as a business owner do not advertise a lifetime warranty then this is most likely the reason your only losing that much over 15 years. If the knowledge was out there that you cover past teh one year warranty then you my get a little more of an exposure. Not knocking what your saying here but in the end you do get what you pay for. I think that if the person in question here would have been a little more proactive he may have been able to get that warranty even if it was a couple months past. Two years is a bit long to wait in my honest opinion.
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