My CZ USA silver wheels

[raydog]

So I take off my Carrozzeria front wheel and take it to the Suzuki shop Saturday morning to r&r a new PP tire....done it many times in past....shop is multi brand, really big, and really like them.

The wheel is obviously very upscale looking for a tricked out bike (they all commented about it)...Braking rotors, etc.

When I picked it up at the end of the day and got it home, I noticed two gross gouges on the polished rim side, 2" apart, obviously made by a tire iron.

I called the service manager and he did sound bummed and shocked and said, "I'm so sorry Doyle, bring it in on Tuesday when the Gen. Mgr. is here and we'll take care of you".

Great response on his part but....what should I ask for? Can a good polisher take the gouges out? It's unrealistic to expect a new $900 wheel so what do you all think?

Thanks for any discussion guys......Doyle

 

[firebug]

Wow that sucks. Tough one. In reality if they can not be polished back to original they should replace it but I see the dilemma of the wheel costing so much.

Hmm??

 

[Strife]

Remember they do have the right to refuse your business. Since they didn't they take on the liability of accidents on their behalf. It's a shame what happened,but they were fully aware of how much the rim cost(aprox). In your opinion can the gouges be fixed?

Someone probability gonna catch some grief over this,but thats better then you getting ready to jump on the bike for some fun and knowing/seeing a rim that is less then perfect. If rim can't be fixed I'd push for a replacement. Why do you go there? I generally try to give my business to places cause of how CS is handled. Accidents happen it's a fact of life. However how they handle the (possible)accidents is how I am concerned.

Good Luck!

 

[Ruben]

There's a reason why they charge what they charge to mount new tires on wheels. What would you do if you damaged someone else's bike because of your own negligence...?

If I would have done that your wheel... I would be buying you a new one and buying myself a new matching rear to go with the damaged one for my bike.

Good luck to you on this... maybe the wheel can be sent to CZ for refinishing/repair.

 

[GoldenChild]

Those wheels are on backorder right now so be ready for a little wait..I would like to see a real upclose pic of damage as i might can walk you thru refinishing it your self,and charge them for time and material..

 

[Mr Bogus]

Remember they do have the right to refuse your business. Since they didn't they take on the liability of accidents on their behalf. It's a shame what happened,but they were fully aware of how much the rim cost(aprox).

huh?

Any bike shop doing "tire changes" on bikes today must work on custom, high dollar and even one off wheels. Considering most charge around $35 a tire to change them , they can afford good equipment and can afford to fix their screwups..

Let "them" make the initial offer on how to repair this... As you have been dealing with them and up to this point have gotten along just fine with them, give the chance to make it right.

They will likely want to repair the rim and that "might" work.. I would allow them to "try" and fix the issue and make sure that you keep the option of replacement open.

I would guess the rim has substantial value even with a marks on it.. So it is not a total loss for them, they can sell the thing and probably keep their loss down to a few hundred dollars...

Sorry for the problem for sure... had to be heartbreaking...

You do have one thing against you here and they could pull it out of their hat... Why did you not spot this when you picked the thing up?

Good luck, you of most people seem pretty level headed so I doubt telling you not to scream and shout is a waste of time

got better picture of damage?

 

[firebug]

I was just about to take my CZ's in to get some new rubber. Maybe I'll just mount and balance myself.

 

[99'busa]

That stinks man. If it cant be repaired to perfect than they should replace it. That's why they have ins. if they choose to use it. They have to expect this kind of thing to happen from time to time, especially as big as you said this place is. They have to be ready to fix these things WHEN it happens.

 

[bigoltool]

Make damn sure that the CZ wheel isn't clear anodized before you start polishing it!

 

[showtime]

I used to be a service manager at a truck stop. We did tire services on trucks that sometimes had very expensive aluminum rims. I've dealt with some pretty heated truckers who were understandably pissed. They couldn't wait for me to get new wheels or have them polished.

If it were me I'd probably try to get it polished if it were possible. It's the quickest and most cost effective way to do it. But it should be pretty obvious to him at first glance whether or not that's feasable. He might be able to make it shine but chances are that anything more than a scratch ain't coming out.

I'd just call him and let him do the talking. He might just go ahead and replace it. He might also try to barter free work or a store credit of some amount. I'd politely tell him how loyal a customer I was and that I'd rather just have the new rim. Chances are he's probably going to write it off in any case so it wouldn't be that big of a cost hit to the company. That's what I'd do.

 

[raydog]

Thanks so much for all your opinions guys, the top pic opening this thread is UNdamaged, below is damaged....not sure of pic quality (close up), but here it is...

 

[raydog]

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[raydog]

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[raydog]

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[showtime]

Rub your finger across the marks. Are they indented?

 

[Mr Bogus]

a good wheel shop will likely get the majority of it out... they can "hammer" part of it back and the rest will need polished out..

It will never be 100% and the reason is that the aluminum has been "hammered" so to speak.. when it was squashed it changed the hardness of that spot and it will polish slightly different (brighter shine)

Like I said the first time, I would just take it back and let them "propose the solution" and you keep your options open..

I personally always expect something like this to happen to wheels and am never too shocked when it does happen.. (although it should not) It will be up to you how picky you are going to be on the solution... (if they were new wheels, i would not budge, if they are a year or 2 old? you have some leeway)

I feel for you

if they replace the wheel, you could propose a sale of the damaged wheel here on the org... I would be interested myself

 

[JusPlaynBob]

Yeah a great deal of that can be removed.

Possibly they'd consider buying you a replacement with the understanding they could have the original to sell.
Possibly on E-Bay to recover some of the costs.

Talking outloud here.

 

[GoldenChild]

You will never get it back perfect,as they mushed some of the metal out.I didn't sell you those but are they clear anodized(light clear film over top of polshed metal) or raw polished(you can actually hand polish and rag turns black with mother's)?

 

[Spudley]

a good wheel shop will likely get the majority of it out... they can "hammer" part of it back and the rest will need polished out..

It will never be 100% and the reason is that the aluminum has been "hammered" so to speak.. when it was squashed it changed the hardness of that spot and it will polish slightly different (brighter shine)

Like I said the first time, I would just take it back and let them "propose the solution" and you keep your options open..

I personally always expect something like this to happen to wheels and am never too shocked when it does happen.. (although it should not) It will be up to you how picky you are going to be on the solution... (if they were new wheels, i would not budge, if they are a year or 2 old? you have some leeway)

I feel for you

if they replace the wheel, you could propose a sale of the damaged wheel here on the org... I would be interested myself

Personally

?.....for you Doyle

?....they should buy you a new CZ rim.....NOW...considering I had some 3-piece BBS racing wheels for a 7 series I used to own. They came to me piss-damaged (why I hate cats), curb rashed, and "my" wheel guy took all three pieces apart, refinished by polish and hammering, and I had a brand new set....in my eyes ( I was STUNNED at the workmanship)......SO...yes...it can be repaired by the "right" guy who understands densities and materials....BUT I LOVE YA BROTHER...












SO THEY NEED TO COUGH UP A NEW WHEEL !!!!

...and take it out of the kid's salary that did it.....

The Spud has spoken.......

 

[bigoltool]

That is definitely a slipped tire iron and no it isn't going to just polish out. Sorry man but the dealer owns this one! I am contemplating getting the wheels on my car repainted now due to the Damage the imbeciles at Costco did to my (long since out of production) rims on my 93 Cobra. I will of course no longer buy tires (or even let em near my car)at Costco regardless of the price!!! Times like this the no mar tire changer is looking like a pretty wise one time investment.