Daniel saved me much mullah when I laid my bike down 9 weeks ago. He is one heck of a guy, and yes, it means something to me as well when the business you are calling answers the phone "Hey Mike, whats going on brother." It makes you realize you are not another number, or just another sale. He makes you feel like you should stop by (2105 miles from my door to his shop, sounds like a fun ride though) just to say hi and shoot the breeze.
Not trying to thread jack, but did you get my package Daniel?