Ok..............1st off,sorry to hear your ups man is a scrub.not all of us ups drivers are like the one you describe,he is an embaressment! I would call-in a complaint and request am deliverys.can't believe they won't work with you! Secondly...unions built this country and made sure the common man is protected from the greed and coruption of corporate america.i'am paid well and worth every penny! Unions didn't mess-up the country....greed and poor decision makin from the powers that be did! Does anyone believe the union messed-up gm & chrysler.poor quality and products,bad decision makin and greed doomed the big3.i can go on and on,but i've said my piece.again ...sorry your driver is a waste of space,but he doesn't represent the rest of us! Remember people come in good and bad....union or non-union! Hope your situation works out for the good......would hate to loose your bussiness to the compitision!