A guy I work used to do the same thing. He grimaces every time I order something and it is shipped UPS...I do now, too. Those fugwads are useless.I used to work for UPS, and they way they handle the packages its no wonder you guys had things broken. The trucks are loaded so crappy that when you open the door to unload them, everything falls out, sometimes on you if you dont get out of the way fast enough.