Why do we not like taking bikes in for service?

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Got an appointment last week to take my bike in this Thursday for a service. Estimate was for $65 - $75 plus parts. Took both lower fairings off before dropping it off Wednesday night so they could get on it early today. Told them I would be in around 3:00 to pick it up. Was not ready at 3:00, should be ready sometime tomorrow. They had things come up and got behind. They did tell me that my oil leak, or seep, was from drain plug and nothing to worry about. They will snych throttle bodies tomorrow morning. I broke a small fairing fastner and bought a pair of them for $3.00. Seems someone said .95 each here on boards. Will add that to the $12.50 oil filter and whatever shop supplies they add on to the bill. Between the extra mark-ups and the delays, I can see why people don't take bikes in for service. I'm out 2 70 deg riding days. Guess I'm just being unreasonable? Had to whine to someone! Jack
 
Find a dealer who cares.Most of my customers don't mind waiting for a job well done or sometimes we can squeeze them in in a hurry.
there are good dealers out there as for the oil filters tell them to if you want me to use a Suzuki oil filter don't charge over retail.Their has to be a charge for shop supplies ,Polish to clean my finger prints off cleaner to clean the oil off the pipe.grease for the levers and shifter,spray lube for pivot points,chain lube.we charge 2.75 per bike.That is a good price to do a 600 mile service and synch bodies we charge 50.00 labor for the service and 50.00 for the synch.
just my.02
 
no matter what I have done to my bike from rims to pipes to services I have without any exceptions got my bike back the same day. My service is done by desert motorsports formally known as Desert HOnda and Suzuki....they do a great job. George is the service manager.........
 
I have no story to tell/as I have never managed to get worked in to our local shop/ had to do my own 600 mile service/I called two weeks ago and tried to get in for a third time to have tps adjusted and throttle bodies synced/was curtly informed not needed/ just keep oil changed/someday I AM GOING TO GET LUCKY N GET THE HELL OUT OF ARKANSAS/land of no good suzuki dealers!! :) oh...how..I..ENVY..YOU..GUYS..
 
Johnnycheese's advice is solid, IF there's a dealer who cares within 100 miles. But once off warranty, and even for small things during waranty, go with Jamie's advice. The best wrenches (and I think Johnnycheese is an exception here) leave and start up their own shops. They're everywhere. Find one, test him on a small job, then give him all the work you can't or don't want to do yourself.

And BTW Johnny...why don't you go out on your own? It's quite obvious you're in a class of your own.
 
Amen to Jamie. I will do everything I can from now on. The dealer doesn't really care. My big gripe is having motorcycle school flunkies follow the techs around as "Interns". That's how I wound up 1/3 quart high on oil, and 35lbs in my 42lb rear tire.
 
First let me say Thank you to DP,I have often thought about opening my own,But I do like working for the dealership if they will work with me.A few selected customers get to have me work on their bikes on the side but my contract states no Suzuki,Polaris or Victory so everything else is fair play.Also any type of recalibration of carbs I can do also.
As for the scratch on the faring you should always check over the bike before you drive away once you are out of sight it is hard to prove.
This is why I always try to wipe down the bikes after I am done (no finger print to trace)It is nice to pick up your machine and it is shining.
Ps one day I might open one up but for the next month or two I will be at a dealership.
Sorry about the length I feel like I am Redelk.
 
JC,
Price did not include throttle body snych. Since I complained about rough idle, they think it might be warranty work. Will see when I pick it up later today. I also don't mind waiting for quality job, and think this shop will do the work. Just like to have work done when its suppose to be done. Only dealer for about 30 miles. Jack.
 
I don't like taking my bikes to the dealer for anything. The last time I got my bike inspected some 100lb, 19 year old kid came out to get it. He wanted to know whick bike it was. I told him the ZX-11 with the Muzzy and his eyes got about twice their normal size. Quickly visions of that kid holding my bike to the rev limiter in every gear poped up. I considered offering to take it back to the shop door for him. A few minutes later he came out with an estimate. "Your throttle cables need adjusted. They stick when the bars at full lock. It should be about $xx and you'll need to leave it here." I reached over and loosened the adjuster at the grip and they worked fine. He disappered again. When he came back out he said, "You're gonna need..."
"Listen," I said, "I'm not gonna buy anything or get any work done here. The bike is fine, either you inspect it or I'll take it to another dealer."
"Um, Ok." He came back out in a minute and it had a sticker on it.
This shop has screwed with me before. I do all my own work now because of them. The only thing I can't do is put stickers on. I was once in there and they had a bike in the shop that was ticking. The mechanic reved and reved the engine. A few other mechanics came over and they all chuckeled and reved it some more. What a bunch as as.sholes. There was a time years ago when they were a well know good shop. Now, I hear horror stories from other guys who've had work done by them. The guy at the parts counter even told me one night, " You have to know someone to get good work done, otherwise we just push it through."


I don't want some kid working on my bike. I also don't want some Harley looking guy working on it either. I know it's probably not PC to say but I don't want a woman working on it either. I'm sorry but I ride super fast more often then I ride slow. I want to feel safe, I want to be safe. The only person I trust working on my bike is myself. I guess its probably just me though. Hell, I don't feel safe riding in a car that I'm not driving. I don't want someone working on my bike who thinks "that'll be good enough." I use my stuff hard. I've had things break on my cars that my old mechanic has never even see break before.

I went to an alignment shop one time down in Maryland. They drove my car up on the lift and this grey haired old man came out and sat on a barstool with casters. He puffed on his pipe and put his right hand's thumb and pointer finger on his chin. He pulled his pipe out of his mouth and called me over. Using his pipe to point with, he showed me everything that was wrong with my car. Stuff that nobody would have given a second look to, this guy spotted in about 30 seconds. When he was done, he gave me a list of stuff to fix or to plan on fixing in a few weeks because it was gonna go bad soon. THAT'S who I want working on my stuff if I can't. When I left there, there weren't any new rattles or jingles, no new scratches or dents. The car was more solid then it'd ever been. That was a good mechanic experience. Too bad they're not all like that.

Sorry for the rant/ramble,
Jamie
 
Horror stories with dealers as well. No sense on boring you with details, but I do my own work because nobody cares for my bike like I do, and nobody cares for my safety the way I do. There is no way in hell I was going to trust my life to the only 2 dealers 300-miles around.
 
"Dealers" and Problems:

In 1985 I paid cash for the 1st blue gsxr1100 delivered.

When it arrived, 3 months later, the dealer fought with me to raise the price ... he had THE FULL PRICE, IN CASH, FOR FOUR MONTHS AT THIS TIME...

the dealer got so involved in trying to
"f--k" me, he forgot to tighten the brake caliper bolts on the left side.

About 1,000 miles later I heard some strange noise and stopped. thank god.

one bolt was missing and the other was so loose, when I tried to back the bike into a parking space to check out the problem, the one remainig caliper bolt was hanging there with the caliper binding on the rotor.

Needless to say, be wary of dealers.

In November, 1999, I paid Broward Motorspoets, Ft. Lauderdale, to install a Muzzy exhaust and jet kit on my new, but broken in, zx-11.

It ran so badly I rode it to Daytona for dyno tune to correct their problems ...

they had completely removed the air box equalizers, fouled up the carbs, and while on the dyno the fairing burst into flames because the exhaust hit the faring.

Just two examples of many to be wary of dealers!!!
 
Yes, Johnnycheese, in a way it was my fault. I should have looked closely at the bike before I took off. Because now I don't know if it was the place that stored the bike over the winter or my local shop. I don't think it was my local shop that scratched it.

What would you use to touch up a copper busa - the scratch extends from the copper into the silver? it isn't very deep, buffing may help.
 
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