Worst dealer award

Here's my support...


From: gsx1300r@comcast.net [Add to Address Book] [View Source]
To: hsw@gohondasuzukiworld.com,<hsw@gohondasuzukiworld.com>
Subject: POOR EXCUSE FOR A DEALERSHIP
Date: Sun, 18 Jul 2004 22
brave.gif
51 +0000


Just wanted to let you know Im a member of Hayabusa.Org. I just read your post on a incident that occured with another board member. Here's the link

I really wish when Suzuki gets wind of how you operate they pull your franchise.

Bad expiriences tend to get around on forums within' the sportbike community. I really hope you lose a ton of business because of it.



Sincerly,

GrabN'Twist

Hayabusa.Org member.
 
e-mail I sent. To be honest with you I do not like the state of Rhode Island for business. Lots of good businesses, but more arrogant bad, I don't need your business. Best thing is do what I do. I never ever go back. Small state with a big business chip on their shoulder.


Recently one of our 7,000 members came to you for service of his Suzuki Hayabusa. Not only did not get service, but he got a lot of unwanted attitude. He was told "Since you didn't buy the bike here we do not want to service the bike, so get out, we do not want you here."


There is always to sides to a story, so we @ Hayabusa.org would be interested in hearing what happen at your dealership, in your perspective and words. The bottom line is if you want to toss out business, that is your choice. I can promise you if this is true we would have a hard time sending any business your way. I hope that this is just a misunderstanding, but at first glance it does not look as simple as that.

I look forward in hearing from you.
Sincerely
Mike Thurow
(Ninja Eater)
 
AT LEAST I GOT 4 OR 5 GUYS LAST NIGHT TO NOT GO TO THIS SORRY EXCUSE FOR A DEALER. RIDING THRU WARWICK LAST NIGHT, HOOKED UP WITH BUNCH OF LOCALS AND WENT FOR A NICE RIDE THRU THAYER ST. . WE STOPPED AND I TOLD THEM THE STORY AND THEY TOLD ME THAT EVERYONE IN TOWN KNOWS HE IS A LITTLE BALD PRICK BUT MADE A COMMITMENT TO GO SOMEWHERE ELSE. HOPEFULLY THEY DO BUT EITHER WAY , I GOT MY WORD OUT A FEW AT A TIME... HONDA / SUZUKI WORLD ... GO SCREW YOURSELVES
 
The big question everyone needs to ask...How has this dealership stayed in business. Only in the free RI, I don't give a crap about your business, do it my way or not at all, state. I can say this because I spend millions of $'s in Rhode Island for business, and a large percentage of RI businesses suck. Gess what the oes that suck don't get my business. I have ben trying to figure out the RI area for 23 years, and just gave up. Yes there ae good businesses in RI, but for a small state they have big egos. Mayb it is a small complex.
 
I'll be sending an email also, it's time for these "dealers" to realize who pays the friggin bills! Tried to send an email but PC crashed. However I will send one after work. Peace.

BD
 
My support also was sent. Here is my message.

To whom it may concern:

I read with dismay the way in which one of your prospective clients was treated recently on WWW.HAYABUSA.ORG . I always try to give the benefit of the doubt, but I have yet to hear a rebuttal from your dealership regarding the incident. Without your dealership explaining their side of the story, I must assume that is what really happened. I will be sharing the story with anyone who may consider doing business with you.

Sincerely

Matt Emry

(Sledhead)
 
Here is the email I sent them

I am a member of hayabusa.org. I read with dismay a board members version of your treatment of him in front of his family. I simply cannot believe this is how business is conducted. Not only was it unprofessional, but unethical and immoral to say these things in front of his or any children.

I invite you to either email me or post your side of the story to our board.

Here is a link to the thread:



I teach automotive to about 300 students per school year and you can be sure I will use this as an example of how not to do business. Unfortunately because of professionalism, I will not be able to use the name of your business in my classroom.

I will reserve my opinion until you reply (or don’t reply) to this email or post on the board.

Michael Drobitsky

Mikey D on hayabusa.org
family_clan@msn.com



We'll see what happens.
 
Well, I sent them an email, too, but I don't think it would be appropriate to post here. Stuff like this REALLY gets under my skin....
mad.gif
 
My two cents:
Hello,

I would like to first say that you have a very professional appearing website. In my opinion, it promotes a good image of your operation. The reason for my message has to do with something I read on Hayabusa.org. The event described there is incomprehensible and nullifies any professionalism your website may attempt to display. Customer service skills go hand in hand with effective communications, be they verbal or physical. The lack of courteous communications perpetrated by the service manager and dealership owner against a potential customer cannot be justified in any way, shape or form. The apparent belligerent rant against said customer in the presence of his young family is further demonstration of major dysfunction within your establishment. I don’t need to explain the significance of your service manager and dealership owner’s comments. If you are a successful business you will already know the significance and regret that sort of behavior. Your opportunity to rebut said customer’s account of the event is via:



Please take the time from your busy schedule to insert a comment positive or negative, or simply insert an apology for the outrageous treatment of this individual. Your lack of explanation will only make the situation worse until it has propagated throughout the entire online sportbike community. It is in your best interests to rectify the situation quickly.

Sincerely,

J Ivan Castaneda AKA Projekt
 
Well, here's my .02 as well... I hate to hear crap like this!! Hopefully they will reply!!! Maybe we can get RSD to send em' an e-mail.... Now that would get a rise outta em'..... Good luck!

Got your e-mail address from a very popular website and just thought I would let you know that news travels fast.... Bad news and Bad treatment travel even faster... I have read about your substandard treatment of a potential customer on 2 websites now and it's spreading like wildfire... At this point, there is only 1 side to the story and it makes your business look like you don't give a poop about your customers and don't know the first thing about Customer Service.

Motorcycle owners as you may know are a very tight bunch, and they hate to hear when one of their fellow "breathren" gets wronged. We can be a relentless in our efforts to make your life a living hell until this outrageous behavior is acknowledged and an apology is given. If you feel as though the way you treated this customer was justified, then please respond and let us hear "your version" of the story. It would be interesting to hear when it's okay to refuse service and cuss at potential clients. (in front of their children none-the-less)

The description of this "incident" can been found on HAYABUSA.ORG under Random Thoughts, "Worst Dealer (that would be YOU) Award". Speak now or forever hold your peace and watch your business go down the toilet.....

Can't wait to hear from you.......

Ciao!

LoBusa
 
(LoBusa @ July 22 2004 said:
Well, here's my .02 as well...  I hate to hear crap like this!! Hopefully they will reply!!!  Maybe we can get RSD to send em' an e-mail....  Now that would get a rise outta em'.....  Good luck!

Got your e-mail address from a very popular website and just thought I would let you know that news travels fast.... Bad news and Bad treatment travel even faster... I have read about your substandard treatment of a potential customer on 2 websites now and it's spreading like wildfire...  At this point, there is only 1 side to the story and it makes your business look like you don't give a poop about your customers and don't know the first thing about Customer Service.

Motorcycle owners as you may know are a very tight bunch, and they hate to hear when one of their fellow "breathren" gets wronged.  We can be a relentless in our efforts to make your life a living hell until this outrageous behavior is acknowledged and an apology is given.  If you feel as though the way you treated this customer was justified, then please respond and let us hear "your version" of the story.  It would be interesting to hear when it's okay to refuse service and cuss at potential clients. (in front of their children none-the-less)

The description of this "incident" can been found on HAYABUSA.ORG under Random Thoughts, "Worst Dealer (that would be YOU) Award".  Speak now or forever hold your peace and watch your business go down the toilet.....

Can't wait to hear from you.......

Ciao!

LoBusa
Click to expand...
They did reply to my e-mail. It is on the board under


Not sure anything else would come from this other then not using them since John was treated bad.
 
They are actually very close to my house. I am going to be away on buisness Chicago, Detroit Columbus. When I get back I am going to take a ride down to this place.
 
Okay, I'll don the flame suit and be the dissenting voice -

Bottom line for me is, I wasn't there and I don't know what happened - clearly not enough information to form any sort of reasonable, rational opinion. Stories are told with slants and bias - there's a overwhelming cloud of doubt. This being so I certainly wouldn't email them and chide them for supposedly doing something I have absolutely no positive knowledge of.

Secondly, given the tone of JFKSmith's posts in general, I'm more than a bit prone to give the dealer the benefit of the doubt.

Lastly, I'm with RSD - get over it.

Steve
 
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