2011, 750 miles - chain broke - UPDATED w/ Pics
- Thread starter LastBusa
- Start date
Thanks for pointing it out. Definitely worth a look so I'm going to stop in tomorrow morning and compare to a new one in the showroom floor.
Not sure either..but maybe they have to put the rear wheel on when they get uncrated..and the spacer was never installed?
I dont know about anyone else, but this kind of thing (issues or poss. issues with service at a dealer) really bugs me out...I purchased a high performance machine and intend to `ride it like I stole it` from time to time..doesn`t do much for ones confidence at speed does it???
I will do more work on my own from here on out.
I stopped into the dealership earlier tonight. Service was closed. I spoke with the salesperson that I dealt with for all recent purchases. He said "You've spent a lot of money here. If they don't take care of you on this, come talk to me and I'll make sure they take care of you".
I then went to service to check on a few parts I have coming in and to price out some chain/sprocket combos. They seemed surprised that it was playing out the way it was and the manager said he would sell me whatever I need for cost if they don't cover it. I couldn't believe that a factory stock chain/sprocket combo was over $500 with the normal discount and a VM530 Gold and SunStar steel sprocket set is around $210 normally...and the chain is supposed to be an upgrade from stock.
I figure if I can move them in the direction of covering this issue by getting other departments involved before they open things up and find other problems, I have a stronger leg to stand on if things look really bad.
I then went to service to check on a few parts I have coming in and to price out some chain/sprocket combos. They seemed surprised that it was playing out the way it was and the manager said he would sell me whatever I need for cost if they don't cover it. I couldn't believe that a factory stock chain/sprocket combo was over $500 with the normal discount and a VM530 Gold and SunStar steel sprocket set is around $210 normally...and the chain is supposed to be an upgrade from stock.
I figure if I can move them in the direction of covering this issue by getting other departments involved before they open things up and find other problems, I have a stronger leg to stand on if things look really bad.
When all is said and done, that is exactly the worst part. What I have ALWAYS loved about Hayabusas is the confidence they instill at the higher speeds. Stable and rock solid. I have always been concerned but never worried. These types of things definitely slide the bar a little.
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Hayabusas ship from the factory with both wheels installed.
Here's my bike for comparison. Notice the spacer between the sprocket and the swingarm. Gah, this thing is dirty...
Hayabusas ship from the factory with both wheels installed.
Here's my bike for comparison. Notice the spacer between the sprocket and the swingarm. Gah, this thing is dirty...
Thanks for the pics! Couldn't make it down there this morning so going at lunch to compare. I'll take some closer pics.
Went at lunch and area between sprocket and swing arm looks the same as the new ones on the floor.
Regarding calling Suzuki, I'm just holding back until I hear their final decision. Then I'll definitely call Suzuki. It'll be a nice long letter.
I've told the service manager that I don't really care if Suzuki covers it. If the ultimate decision is that I have to pay, they are not to touch it any further and I'll come get it. Would you believe that he told me if I want the bike back asap, I should just have them put a chain and rear sprocket on because they can do that without even taking the fairing off.
Regarding calling Suzuki, I'm just holding back until I hear their final decision. Then I'll definitely call Suzuki. It'll be a nice long letter.
I've told the service manager that I don't really care if Suzuki covers it. If the ultimate decision is that I have to pay, they are not to touch it any further and I'll come get it. Would you believe that he told me if I want the bike back asap, I should just have them put a chain and rear sprocket on because they can do that without even taking the fairing off.
The manager said that he would sell you any parts that might be required at cost....I`m sorry please forgive me for being crude..but I hope the thought going through your mind at that point was...and you can kiss my
It's the parts manager that told me that. I've known this guy for a long time, enough that he's earned my trust. After I told him the story of how the service manager was handling it, he basically agreed that they should take care of me on this but if they don't, he'll at least give me the parts at cost. I told him that he should let the manager know that the $1700 accessories order that is about to come in is riding the same line that the chain and sprockets are on.
What's funny is that it's not even really about the money any more...although that could certainly change depending on what things look like in the front sprocket area.
San Diego Busa
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??? ???
I admire your ability to remain calm / coolheaded about the whole thing...thats usually the way I try to conduct business....I see more clearly now the separation between parts manager and service....LastBusa good on you for that...I hope they take good care of you and get your machine back in tip top shape at no cost to ya
You're right, taking that sentence out of context makes no sense at all. It's the next sentence that pulls it together.
"I've told the service manager that I don't really care if Suzuki covers it. If the ultimate decision is that I have to pay, they are not to touch it any further and I'll come get it."
What I'm saying is that ultimately, it's up to the dealer as to how this plays out. I'm THEIR customer, and a good one at that. I don't care who pays for it, I shouldn't have to. If Suzuki doesn't step up, the dealer should. It's either a bad chain or an overtightened one. When it comes right down to it though, it's just too ironic that it happened 15 miles after they adjusted the chain. The benefit of the doubt should go to the customer. Blaming it on a random rock in the road is a long shot of a reason at best.
I admire your ability to remain calm / coolheaded about the whole thing...thats usually the way I try to conduct business....I see more clearly now the separation between parts manager and service....LastBusa good on you for that...I hope they take good care of you and get your machine back in tip top shape at no cost to ya
Thanks, I appreciate the kind words. The biggest test so far was when they told me it could be several weeks before this is resolved. Honestly though, regarding staying cool-headed, I tend to stay very calm when they have my bike night after night behind closed doors. I'm also trying to get them to cave in to covering the issue before they even open up the fairing and front sprocket area. If they give in to covering an inexpensive fix, it will be easier to get them to cover more serious damage that may have occurred that we can't see yet...especially if it goes to court. Worst case scenario, if the case is cracked or the output shaft is broken, it's going to get a lot more heated up as I am not going to even want a 'brand new' bike that has to be pulled almost completely apart to fix.
2Wheels2Live
Registered
Dealerships are mostly scum. The same kind of people that run those cheesy little used car lots, and they'll give you the same bs stories and do whatever it takes to avoid paying for a problem they obviously caused. The jap dealerships are nothing but crooked, crappy, scum who'll just as soon screw you as look at you. And they hire the most inexperienced, lazy, couldn't care less types for their service departments. And pay them peanuts which gives them no reason to do anything more than half-azzed work. Find a good independant shop that needs your money if you want good work done. Or do it yourself.
Thanks for your comments. I agree. I hate taking anything to any dealership for work. Always uncomfortable from the time I drop it off to the time I pick it up. To date, the only time any bike I've ever owned went back to a dealership was for the 1st service and that was only out of fear of voiding the warranty if I didn't. I just might take that chance going forward and do it myself. I've often thought about getting the list of things they do, and video recording/documenting/time stamping every step of the procedure for proof.
CruzinBusa
Registered
Best of luck to you my friend. If it was me I would be putting pressure on sales. That is where you can get some help. Remind them about how much you spend there, let them know how unhappy you are, and that if this less than one grand problem does not get resolved you will cut ties with them. The kicker is that you will be telling everyone you know how you got scammed and had to foot the bill for anything on a non-abused bike with less than 1k on the odometer. That is insane. Anything that breaks in that amount of time is a defect. Nothing is a wear item at less than 1k miles. Sad day.
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