You must realize, that most online retailers DO NOT STOCK as much as you think they do - therefore, they are ordering or having it shipped direct from either the wholesaler or the manufacturer direct. SO, it comes down to how good they are at processing 'drop-ships' (or having it shipped to them and re-shipping it to you) and the systems/people they have in place to make all that work. Even our vaunted Honda East does the same thing - it's just that they have the right people (JUSTIN) and the system in place to do it.