Bad Problem with DMTAONLINE

[ralnsplder]

Just to let everyone know, I ordered some helmets from dmtaonline.com on 1 oct. They told me 4-5 days befor i get product. On the 5th the took the money out of my account. I still haven't recieved anything from them so I decided to call them. My helmets are still sitting in their store,Not shipped. I asked how come they haven't been shipped yet my money was taken out of my account on the 5th, of course he had no answer. I then told him to just cancel my order and I will buy somewhere else. He said ok, that will be a 10% canceling fee. I asked what for, he said thats what they charge. Basically I'm out either way.

 

[DR1300R]

10% just to punch in some numbers, thats just not right. thanks for the heads up. and good luck

 

[MET]

If it is not to late I would call them up and say sorry for the heated discussion. All i would like is my helmets. Your many many many buddies at hayabusa.org suggest that they should work this out and get you your helmets.

Read terms on their site.

4. Cancellation Policy. All cancellations must be made by email at Info@dmtaonline.com or through telephone at 1-800-654-0565 and are subject to 10% cancellation fee. No exceptions. An order can only be cancelled if the product has not shipped. If product has been shipped refer to DMTA’s return policy.

 

[ralnsplder]

If it is not to late I would call them up and say sorry for the heated discussion.  All i would like is my helmets.  Your many many many buddies at hayabusa.org suggest that they should work this out and get you your helmets.

Read terms on their site.

4. Cancellation Policy. All cancellations must be made by email at Info@dmtaonline.com or through telephone at 1-800-654-0565 and are subject to 10% cancellation fee. No exceptions. An order can only be cancelled if the product has not shipped. If product has been shipped refer to DMTA’s return policy.

yes I read their terms, But since I ordered on the 1st and they took my money out of my account on the 5th and my helmets are sitting in their shop on the 15th. I think this should be thier problem. If you also read, it says 5-10 for item. Mine won't be here in that time frame. Today is the 8th business day and it has not even been shipped. It will take another week or 2 befor it gets here to Hawaii.

When I placed my order, they said they were instock and I would have them in 5-6 days. I called last friday and was told they were shipped on monday (the 4th). Today I am told they are still sitting there not even picked for shipment yet. They have had my money since the 5th, all I want are my helmets.

 

[ralnsplder]

yes I read their terms, But since I ordered on the 1st and they took my money out of my account on the 5th and my helmets are sitting in their shop on the 15th.

I meant in thir shop in the 13th nto 15th

 

[Revlis]

 

[eynlai]

Did you pay with your credit card? If you did, you're in luck, especially if you used Visa. Email that crappy retailer recounting what happened, and why you like to cancel the order without incurring the 10% "restocking fee". They have nothing to restock because they didn't ship anything! Save a copy of the email and whatever response they may email back to you. If you're not satisfied because they ended up charging you the 10%, then dispute the charge with your credit card. They will automatically withdraw that 10% from crappy retailer's account and put the amount in dispute. They will then send a written notice to that crappy dealer explaining why they took the money out AFTER they took it from them. The credit card will give them 30 days to dispute your dispute and show justification why they should charge you that 10%. It puts them on the defensive. It's the credit card company that has the real power.

And it shouldn't matter what the hell terms and conditions they may have posted up. If it's not reasonable and/or in conflict with state laws, federal laws, or the UCC (Universal Contract Code), then their terms and conditions are void.

Don't give up! It's a matter of principal!

In fact, I'm going to their site to drop them a email about this board posting just to show that their crappy service and attitude didn't go unnoticed by others.

 

[Glyn]

Try Helmet Harbor, and always pay by credit card.

Good luck, let us know!

 

[ralnsplder]

I always pay with cc. Thats how they got my money on the 5th. Bad thing is I need a helmet. If i would have know it was going to take 3 weeks to get one, I would have just paid the $30 more and got mine at the dealer. My wife's helmet and the 2 visors could have waited. I am just mad because I was told 5-6 business days. On the 8th day is was not even shipped. I have bought so much stuff from the suzuki dealer here that I normally get everything cheaper then they sell it for anyway, but online is still normally cheaper. I guess I will just always buy from dealer and pay a little more, just to have the safty of getting what I want without problems.

 

[Kento-Moto]

yep place it in dispute with cc company or threaten to ... DMTO will be charged back and they hate that, cost them $, so they may get right on it. I ordered a tire from them once and didnt have any trouble...

 

[Henryace1]

Thanks for the heads up. Gotta make sure not to deal with companies like that I work to hard for my money...

 

[eynlai]

Yes, I wrote to those guys at dmtonline.  And below is their response.  What the hell happened to being nice to your customers and even nicer to potential customers?  Does that not apply anymore?  Sorry, but this jerk that responded from their "customer service" department sounded more like he/she's from the "customer abuse" dept. instead.  "YOU BUY, YOU GO NOW!!".  Luckily, I just have "time on my hands", cause I don't have a lot of $$$.  I'm just going to make sure discount motorcycle tires won't get any of it.  

Oh, Hawaiibusa dude, it sounds like they going to stick it to ya with that 10% restocking fee.  I sure hope you used your credit card and dispute the charges with them.  Is it me?  Or does it sound like DMT are a real bunch of sugarbritches?  They charged Hawaiibusa because the distributor shipped the helmet to them??!!  and it cost time and money on their part??

DMT!!  wake up!!!  it's called the "cost of doing business".  You have to incur some kind of cost, not just the cost of sale!  It's called the Free Enterprise system in USA!!  You have some fat ass nerves. I'm glad I didn't buy squat from you.  You think you can mistreat one rider, talk crap in email to another and get some more business??  Now I'll make it my personal mission to make sure to spread your email across other internet biker boards.  Go back to selling used cars and ripping off little old feeble ladies!

Here's this DMT guys/gal's email reply... Jeez, I'm not a customer yet and he's already giving lip:


-----------------------start email------------------------------
Hello,
   Just so you know the customer who had so many complaints is in Hawaii we cannot ship very fast to Hawaii because we have to use the postal service (he was informed of this when he ordered). Also and since you just e-mailed to complain about something you read on an Internet forum must mean you have a little to much time on your hands. If we had ever wronged you this may be different but try ordering from us before you pass judgment because this boils down to a problem with our supplier. They didn't ship the helmet when they were supposed to and it took longer then it should have was an unfortunate circumstance, but until we call them about a specific tire (i.e.:after the customer contacts us about their order) we don't know there is a problem. As far as us charging the card before we ship this is an industry standard practice. If you don't believe that then call a few internet retailers and see when they charge the card for an order. Also a restocking fee is to cover our time and the shipping cost of sending the helmets back to our vendor and we still usually lose money.
Just wanted to give you our side of the story because we are not at all like we sound on Hayabusa.org.
Thanks for taking the time to rear this,
DISCOUNT MOTORCYCLE TIRE & ACC.
1-800-654-0565

-----Original Message-----
From: e [mailto:eynlai@*****.net]
Posted At: Friday, October 15, 2004 7:24 PM
Posted To: info
Conversation: Want to lose customers?
Subject: Want to lose customers?


Do you think you’ll get any customers from www.hayabusa.org after how you treated this guy and he posted this forum?



I wouldn’t even buy a tire valve cap from you.



<!--EDIT|eynlai
Reason for Edit: None given...|1099276079 -->

 

[ralnsplder]

funny how it only took me 2 days to get the product after the finally did ship it out. Believe it or not the mail runs 6 days a week here too not just 1 time a week.
2nd day air is still second day air no matter where you live. peopel think just because we are in hawaii that it will take months to get here.

as for the part about not knowing about a problem until it is shipped, they should know about it because their supplier shipped my product to them and they shipped it to me. The point is I was lied to on several occasions and they wanted me to eat the cost of thier mistake.

Ohh by the way when I did get my order, one of the chrome face shields had the chrome chipping off of it. I called them and told them about it, they said they would send out a new one and I have still yet to recieve it.

they are exactly what the post says about them.

 

[paineless4u]

wow thanks for the heads up about these knuckleheads

 

[MET]

Yes, I wrote to those guys at dmtonline.  And below is their response.  What the hell happened to being nice to your customers and even nicer to potential customers?  Does that not apply anymore?  Sorry, but this jerk that responded from their "customer service" department sounded more like he/she's from the "customer abuse" dept. instead.  "YOU BUY, YOU GO NOW!!".  Luckily, I just have "time on my hands", cause I don't have a lot of $$$.  I'm just going to make sure discount motorcycle tires won't get any of it.  

Oh, Hawaiibusa dude, it sounds like they going to stick it to ya with that 10% restocking fee.  I sure hope you used your credit card and dispute the charges with them.  Is it me?  Or does it sound like DMT are a real bunch of sugarbritches?  They charged Hawaiibusa because the distributor shipped the helmet to them??!!  and it cost time and money on their part??

DMT!!  wake up!!!  it's called the "cost of doing business".  You have to incur some kind of cost, not just the cost of sale!  It's called the Free Enterprise system in USA!!  You have some fat ass nerves. I'm glad I didn't buy squat from you.  You think you can mistreat one rider, talk crap in email to another and get some more business??  Now I'll make it my personal mission to make sure to spread your email across other internet biker boards.  Go back to selling used cars and ripping off little old feeble ladies!

Here's this DMT guys/gal's email reply... Jeez, I'm not a customer yet and he's already giving lip:


-----------------------start email------------------------------
Hello,
   Just so you know the customer who had so many complaints is in Hawaii we cannot ship very fast to Hawaii because we have to use the postal service (he was informed of this when he ordered). Also and since you just e-mailed to complain about something you read on an Internet forum must mean you have a little to much time on your hands. If we had ever wronged you this may be different but try ordering from us before you pass judgment because this boils down to a problem with our supplier. They didn't ship the helmet when they were supposed to and it took longer then it should have was an unfortunate circumstance, but until we call them about a specific tire (i.e.:after the customer contacts us about their order) we don't know there is a problem. As far as us charging the card before we ship this is an industry standard practice. If you don't believe that then call a few internet retailers and see when they charge the card for an order. Also a restocking fee is to cover our time and the shipping cost of sending the helmets back to our vendor and we still usually lose money.
Just wanted to give you our side of the story because we are not at all like we sound on Hayabusa.org.
Thanks for taking the time to rear this,
DISCOUNT MOTORCYCLE TIRE & ACC.
1-800-654-0565

-----Original Message-----
From: e [mailto:eynlai@*****.net]
Posted At: Friday, October 15, 2004 7:24 PM
Posted To: info
Conversation: Want to lose customers?
Subject: Want to lose customers?


Do you think you’ll get any customers from www.hayabusa.org after how you treated this guy and he posted this forum?



I wouldn’t even buy a tire valve cap from you.

it is unfortunate if they are not responsive, however what they are saying is correct about their shipping and Credit card.

"Just wanted to give you our side of the story because we are not at all like we sound on Hayabusa.org.
Thanks for taking the time to read this,
DISCOUNT MOTORCYCLE TIRE & ACC.
1-800-654-0565 "

I have used Discount tire for 7 orders at least. The latest I ordered on a Sat. and recived the following Wednesday. Most of the time their prcing is ver good. I think the fact that they responded is a + many bad companies do not even respond.

 

[ralnsplder]

I have used Discount tire for 7 orders at least.  The latest I ordered on a Sat. and recived the following Wednesday.  Most of the time their prcing is ver good.  I think the fact that they responded is a + many bad companies do not even respond.

I can understand the CC thing too, but come one 10 days after getting my money and they still have the product on their shelf? I think that is a bit much. I could see a day or 2, hell even maybe 4 days for them to get the product from their supplier, but 10? After it was all said and done, it still took them 16 days total and 12 days after taking my money for them to even get the product to the post office. then it took another 2 days to recieve it.

I agree they do have good prices and I am hoping that this was just a one time mess up, although I am still waiting on my new visor.

I still sned some business their way I had a buddy buy some tires from them yesterday so we will see how long it takes him to recieve them.

I'm not saying it is a bad company, I am just saying they could have better people working there. I think one of the managers that works there was awesom, when I called him he got things done, it was just the other couple of people that I talked too that sucked the life out of me.

 

[ChronosWS]

NEVER NEVER NEVER do business with a company which charges your CC before the product is shipped, if you can at all avoid it. Read their policies. Many companies can be ordered from over the Internet and do not charge your card until the product is out the door.

 

[busarider54]

That sucks. I have used dmta several time and have always had great luck with them. I hate companies that charge your cc before the the bought item is even shipped. I will no longer shop at MAW because of this practice. I will have to think on it hard before ordering from dmta again.

 

[busahaya]

Man, thanks for the info. & sorry to hear that you went through the horrors you experienced @ dmta. Could you have demanded some sort of compensation at least???

 

[ralnsplder]

Man, thanks for the info. & sorry to hear that you went through the horrors you experienced @ dmta. Could you have demanded some sort of compensation at least???

I did try. they said there was nothing that they could do,after weks of them not sending it and it still sitting on their shelf due to thier mistake, I asked them if they could ship it over night instaed of 2day air, they said yes but I would have to pay another $20 for it. They said they would not cover the shipping difference even though they messed up.