Being female stinks sometimes...
- Thread starter VaBusa
- Start date
Your bike's been cutting off too? You, me and LCW...do we all have the same year? Cursed?!Had the same thing happen to me here in Ks... Only it was my jet ski and the dealership wouldn't look at it! He told me to take it back to the dealer I bought it from and have them fix it! Went less than two blocks away and used the phone to call the corporate office of Sea-Doo, boy did they get a piece of my mind! Anyway I was told to take it right back to the same dealership where I was told they would service it and it wouldn't get put on the back burner! The dealership was told to honor the warranty or give up the Sea-Doo line...... I wasn't really sure I wanted them to look at it after all of this, So do you really win when you call and complain to the corporation? That really depends on what you consider a victory. As for me I choose to drive five hours one way and have the original dealership take a peak...... Needless to say the dealer is no longer in business. By the way after reading your post this morning about your bike cutting out I experienced the exact same thing on mine...........I'm searching for answers as I speak.
Some dealers really suck.... I had a dealer give me the line about being last on the list because i didn't buy from him...Said fine I just wont bring my bike here.. My advice is go around and visit the dealers/shops and build some type of repoire with the one you like most... Because when you do need a mechanic, you need one you can trust
RaiderDm
Registered
1st the good news. Quite often your problem is the idle set screw. I had/ have the exact same "problem" smell and all.
It reacurs every 3000-3500 miles. All it needs is the idle raised back up to 1200 rpm. This can be done in about 3 min. With a long shafted screwdriver.
In regards to your dealership problem I have 2 question & 1 comment.
The Q1 is who is Chris & who is Mike? Are they both just sevice advisors? Or is one the Service Manager? If so which is which?
Q2 is why didn't you just speak to Mike when you got there?
My comment is that when I worked in the service dept "dumb"
women were my best customers. They didn't want to work on their own bikes. They just wanted the work done well & on time. With a smile and a simple but accurrate description.
And when applicable an easy way to avoid repeat occurrances.
When I was hired the 1st thing the service manager told me about women customers is to remember most of them have at least one male friend who is knowledgable enough to let her know if you are BSing her. So don't. Treat her as you'd want
your wife/GF treated.
It reacurs every 3000-3500 miles. All it needs is the idle raised back up to 1200 rpm. This can be done in about 3 min. With a long shafted screwdriver.
In regards to your dealership problem I have 2 question & 1 comment.
The Q1 is who is Chris & who is Mike? Are they both just sevice advisors? Or is one the Service Manager? If so which is which?
Q2 is why didn't you just speak to Mike when you got there?
My comment is that when I worked in the service dept "dumb"
women were my best customers. They didn't want to work on their own bikes. They just wanted the work done well & on time. With a smile and a simple but accurrate description.
And when applicable an easy way to avoid repeat occurrances.
When I was hired the 1st thing the service manager told me about women customers is to remember most of them have at least one male friend who is knowledgable enough to let her know if you are BSing her. So don't. Treat her as you'd want
your wife/GF treated.
You? Are you kidding? I'm surprised anyone's making it to the end of all of my ranting! Another VABUSA whining thread...
I don't know who Mike or Chris are in the heirarchy...and I never was afforded the opportunity to walk in the door and see anyone but Chris...like I said, as soon as he asked the "did you buy the bike here?" question, he started blowing me off...
All I know is that Mike told me to bring the bike in on Saturday, answered several questions I had, and knew I bought the bike out-of-state...Chris is just the guy that intercepted me as I headed for the door...I never got far from my Busa to even see Mike...Chris' BS was rambling, and it was getting late (and cold here in VA), and I hadn't planned on riding back! Didn't have time to argue my way in to his office, nor did I really want to leave my Busa with him after the way he treated me...
He did exactly what I think you are suggesting Raider...so far, the bike has been fine, but with such a sporatic problem, I won't feel satisfied until I've been a few more miles without incident...thanks for the info, though...
CoolBUSA5454
Registered
I know it's BS, but that is exactly why I bought mine from my local dealer. I was going to have to drive 600 miles to find a better deal and it was only $400 less. Since I've bought my bike from my dealer, I have gotten great deals on parts and accessories. But on the other hand, any dealer should service a warranty claim no questions asked. It's like tbone said, a majority of their income comes from warranty work. There is no expense out of their pocket. They should be glad to work on a bike they didn't sell. Hell if they look at right, maybe they would have gained more business than lost. By the way, next time just deal with the service manager, the mechanic are sometimes a moody bunch. All around sorry Va, write the letter.
That will happen! Sorry...
The dealer did find something after all. I posted as an update to my earlier regarding this issue. So, if raising the idle doesn't solve your problem, might be worth a little more troubleshooting. Good luck Va...
u know what its just not being a "girl" they do it to guys to. and also wanna point out that they make more money off of non warranty work (cash paying customers) and ur warranty work may sit in there for a month where i can get it in and out. is that fair? definitely not! but it happens.. its really hard nowadays to find a reputable shop to work on bikes. u can ask 5 different people their opinions on 1 shop and get mixed reviews.. so what to do? pretty much become ur own mechanic its sad but true
I didn't mean to turn this in to how service centers treat guys vs. girls...I believe that both sexes would be/have been turned away or blown off by these guys if you didn't buy from them...I'm not denying that...
It's the way he started accusing me of operating the bike incorrectly, accusing me of potentially messing up the Busa's computer system that made me feel that that was just meant for me...he never ever would have said that kind of sh*t to you guys...I know he never would have started adjusting the idle if my husband was there, all the while mumbling about how the bike's not meant to go from 60 to 0 (what the?!)...he was feeding me a line of BS and assuming I didn't know how to operate the bike...that's what upset me more than anything...even being turned away wasn't as bad...
So, guys, please don't think I'm saying men don't get turned away for service...it's been my experience with my car and now with my Busa that I get treated a bit differently when getting them serviced...I've just seen it so much with my car...I wasn't thinking I'd get it from a Suzuki dealer too...
No worries for me though...I've been thinking about it plenty, I'm writing a letter today, and I'll just find someone else, making it very clear from the get go that I'd already been d*cked over by a dealer and that if they intend to do the same, I'll keep looking elsewhere...
...and I do try and do my own work...I'm becoming quite the part-time mechanic on my bike...got tons to learn, but it's the only way I feel the work gets done to my standards...
VA.....whining is ok.... but now turn that energy into getting results. And forget the BBB (better business bureau). They are worthless. The state Attorney General usually gets you a lot farther. But you need to write letters to the correct people. The dealer that messed with you is not necessarily the right people to write to. You need to go to THE TOP. The CEO of Suzuki in Japan. or perhaps you should also write the head of North American Operations. Toyota screwed my mother once on a car repair. I called Tokyo and made it to the top. Amazing what happens when you go to the top. They don't like hearing stories like this and when they see the url to this thread....they will be on the phone to the dealer faster than you can imagine. Now go......and make the call or write the letter.
I've gotten so thousands of dollars of free merchandise by going to the top.
So write the head honchos in Japan and copy:
Suzuki North America President or CEO
Attorney General for your state
and if you want the dealer that messed with you.
Then sic Revlis on him!
I've gotten so thousands of dollars of free merchandise by going to the top.
So write the head honchos in Japan and copy:
Suzuki North America President or CEO
Attorney General for your state
and if you want the dealer that messed with you.
Then sic Revlis on him!
I'm working on a letter right now...going to the North American operations/customer service...I'm not asking for anything from them...mostly getting enjoyment out of having this letter cc'd to the dealership that blew me off, and naming the guy that lost their business...
I'm not that cut throat, though the thought of a new Hayabusa is enticing!
Yeah...like that's ever going to happen...I'd be lucky to get a key chain!
Yeah...maybe I'll get Revlis in on this...he can just stare them down...I'd love to see how they would have talked to him if he was the one dropping a bike off...
I'm not looking to create too many waves...honesty...I just needed to vent some and I'm writing a letter because that's what I usually do...
I'm not up for shutting them down...damn, I think they've been in business for a long time...they just need to offer better customer service...perhaps at least they'll have a meeting and say "if you ever see this gal again, you bow down and kiss her feet!"
I'll bend over and let them kiss something else...
Michelle,
I would NOT cc the dealership. That gives them too much advance notice to get their stories "straight" when/if Suzuki calls them on it. Let the letter work its way DOWN the chain of command and blindside them like it should.
The BBB will not shut down the dealership. They only inquire about the incident and keep a record of the complaint that others can see. This would also give them a heads up on your plan though. This could always be done later. There are no statute of limitations on complaints to the BBB.
If you want some good reading, try doing a search on "revenge", and find a .txt or .pdf file called "The Anarchist Handbook". Most everything in there is illegal, but some of it is humorous to think about doing to others. I won't post the link because you never know how the censors/monitors would view that type of thing. Revlis' idea would be trivial compared to some of the stuff in there. Remember...Revenge is a dish best served cold. i.e. - Wait a couple of years, and then they'll have no idea who to suspect.
You're on your own with that one though. That's my disclaimer.
I would NOT cc the dealership. That gives them too much advance notice to get their stories "straight" when/if Suzuki calls them on it. Let the letter work its way DOWN the chain of command and blindside them like it should.
The BBB will not shut down the dealership. They only inquire about the incident and keep a record of the complaint that others can see. This would also give them a heads up on your plan though. This could always be done later. There are no statute of limitations on complaints to the BBB.
If you want some good reading, try doing a search on "revenge", and find a .txt or .pdf file called "The Anarchist Handbook". Most everything in there is illegal, but some of it is humorous to think about doing to others. I won't post the link because you never know how the censors/monitors would view that type of thing. Revlis' idea would be trivial compared to some of the stuff in there. Remember...Revenge is a dish best served cold. i.e. - Wait a couple of years, and then they'll have no idea who to suspect.
You're on your own with that one though. That's my disclaimer.
One other Radical Idea.....I bought my bike about 15 miles away from my house....but there was another dealer 3 miles from my house. I take the bike to him all the time for minor stuff (oil changes/adjustments 600 miles and 4000 miles) and bought a ton of accessories. I then talked to the owner about an extended warranty (nearly 100% profit for dealer and piece of mind for me). I am on a first name basis with owner, head of service and others in shop. Even though I did not buy my bike from them, they are very good to me and have given me discounts on stuff (including the Suzuki extended warranty). They have my business....and trust for now.
You guys are awful! But, damn, that's some funny stuff!Michelle,
I would NOT cc the dealership. That gives them too much advance notice to get their stories "straight" when/if Suzuki calls them on it. Let the letter work its way DOWN the chain of command and blindside them like it should.
The BBB will not shut down the dealership. They only inquire about the incident and keep a record of the complaint that others can see. This would also give them a heads up on your plan though. This could always be done later. There are no statute of limitations on complaints to the BBB.
If you want some good reading, try doing a search on "revenge", and find a .txt or .pdf file called "The Anarchist Handbook". Most everything in there is illegal, but some of it is humorous to think about doing to others. I won't post the link because you never know how the censors/monitors would view that type of thing. Revlis' idea would be trivial compared to some of the stuff in there. Remember...Revenge is a dish best served cold. i.e. - Wait a couple of years, and then they'll have no idea who to suspect.
You're on your own with that one though. That's my disclaimer.
No...my only resolution for 2004 is to not go to jail!
Really...what happened to me isn't that big of a deal in the big wheel of life...I've calmed down, and I would love nothing more than for the local dealership to get this letter, after it's already been sent to headquarters, pointing out who messed up future business with me and how he talked to me/turned me away...that's enough revenge for me...I'm not looking for anything more...
I will have attitude with the next dealership though, meaning I won't mind telling them why I'm there and not closer to home...should either peg me as a b*tch, or they'll try very hard to provide good service...and some bad mouthing about the last dealership will no doubt come out (can't help it, my mouth has a mind of it's own!)...
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