Being female stinks sometimes...

[VaBusa]

Michelle,

I got a response to the e-mail I sent to them. Talk about bad attitude!! Seems like they already had a grudge against you for not buying your bike from them. Please do not go back there for anything. They do not undertsand the value of good customer service.

DJ

Oh, please forward it to me! And thanks for letting me know that...I've just sealed my letter in two envelopes...one for the owner of Casey, and the other for American Suzuki's customer service sector...I don't expect much from anyone, but the letter's scathing enough to make me happy and make Chris (the guy at Casey) look like the a-hole he was for talking to me the way he did...

Word of mouth will hopefully keep some of the VA guys/gals from even bothering...I can tell you that Chris wasn't the only rude person there anyway...the only reason I went back to look at the bike a few times was because it was the closest place to me and would certainly be convenient for servicing...the general attitude of many working there stinks...it's not worth the trouble...

 

[VaBusa]

When asked did you buy it from us say "I purchased it used"
If it is real new with few miles on it and they ask "used and so new" You say " yah got if from a guy that lost his job & had to sell"
That should end it there.

good time sugarbritches.
I am so sick of young punk kids running service departments at bike dealers, these losers are usually drunk stoner types that couldn't get real jobs,  they hate their lives and job & take it out on customers.

Thing is that I'd rather be honest and upfront, and expect some professionalism as an authorized Suzuki service center...to me, if this is how they feel about Suzuki owners that had the audacity to look for a better deal, then they don't deserve to even sell Hayabusas...

...doesn't look good for Suzuki as a whole...

 

[GSX1300RSILVER]

Here is my e-mail letter to them....

"Your service man's handling of a customer from

Has a lot of Hayabusa owners aware of your service represenitives poor
customer relations skills.
Maybe you need to send your employees to a few seminars that teach how
valuable "ALL" customers are, wheather or not the machine was purchased
from your dealer or not.
Hire people who have a passion for working with your merchandise, and a
passion for making customers happy, your dealer would be blessed if this
was done.
You have much money invested in your dealership, I would not allow my
employees to run off "ANY" customer and create a bad reputation for my
investment & my bread & butter.

Thanks for your time.
Bill Gates."

 

[briXXer]

if they wre ignoarant in the way they responded i would send that to suzuki hq... they may like to see that one.. im glad i live in socal if i have a problem with a dealer my butt is going right down to santa ana and raising hell at suzuki north american... and ur right it shouldnt matter if u bought it from them or not.. doesnt it say SUZUKI on it and isnt it a HAYABUSA that is built by suzuki.. they are so ignorant sometimes... ya know maybe the little service pukes are jealous that ur a woman riding the ultimate speed machine on 2 wheels and they are stuck on a ninja 250

 

[sageronin]

VaBusa ... you've got PM ... DJ

 

[LongbowIP]

VaBusa,

Here is their response to my email and my response back to them.  It appears that it boils donw to you not buying the bike form them.  I would buy crap from them.


My reply:

"<span style='color:orangered'>All I know is that I am in the military and I move around a lot.  I have no choice but to take my vehicles to other dealers.  Warranty is warranty.  Does not matter where the vehicles is sold.

Thanks for the reply and have a Happy New Year

Tony</span>"

Their reply:

"<span style='color:blue'>Your friend probably was the one that did not by her bike here but wanted used to do warranty work. Well we take care of our customers. Believe me we have been here 30 years we are not going any where</span>."

 

[Let 'er eat!]

Believe me we have been here 30 years we are not going any where[/b][/color]."

It's cocky statements like this that really gets me fired up. If I lived closer to this place I'd really start messing with them....
As it is let me know if there is anything else I could do

 

[Rhythm]

Since there is two side to the story I emailed them as well explaining to them how sick to my stomach ""hearing""" what had happen to Michelle when she tried to get a warranty repair resolved and that I would not patronize any business that disrespect thier customer in such a way including individuals seeking warranty.  To finish I asked that whoever  was handling this issue please email me or our 5000 member board (hayabusa.org) to explain thier side of the story.

Obiviously some peon intercepted my email.
 

Here a copy of the response I recieved today




Subj:  Re: Request From Casey Cyle City Web Site
Date:  1/2/2004 2

56 PM Central Standard Time
From:  Steinbrew
To:  SET517


I love it when we can fix someones motorcycle in the parking lot while she waits and NOT even charge her. And you do not even know the story but want to bitch I hope people loke you dont come to our shop because we dont want people like you all here anyway all you all do is cause problems.

Its apparent they fix'ed her problem in thier open bay (j/k )shop with some good  Ole duck tape and sent you on your way Va.

I would just like to say thank you Michelle for exposing Casey Cycle city for who they really are.

<marquee>Both side of the story, you decide </marquee>.

Pass it on , 5000 strong member s//////////stay clear of <span style='font-size:17pt;line-height:100%'>Casey City Cycle</span>  

Yo Capt you should make this  topic a sticky so that all our members can see how they do monkey business @ Casey Cycle City and how effective word of mouth can really be .

 

[gcal]

WOW!!!!!!!!!!!!
ARE THESE GUYS FOR REAL OR IS THIS A JOKE

come on people
we should spread this to every motorcycle board we know.

maybe we can prevent at least one bike owner from getting screwed by these people.

 

[Let 'er eat!]

Subj:  Re: Request From Casey Cyle City Web Site
Date:  1/2/2004 2

56 PM Central Standard Time
From:  Steinbrew
To:  SET517


I love it when we can fix someones motorcycle in the parking lot while she waits and NOT even charge her. And you do not even know the story but want to bitch
_

It does seem pretty obvious that the janitor is responding for the owner.  I love the "NOT even charge her".



<!--EDIT|Let 'er eat!
Reason for Edit: None given...|1073087899 -->

 

[gcal]

Date: 1/2/2004 256 PM Central Standard Time
From: Steinbrew
To: SET517


I love it when we can fix someones motorcycle in the parking lot while she waits and NOT even charge her. And you do not even know the story but want to bitch I hope people loke you dont come to our shop because we dont want people like you all here anyway all you all do is cause problems.


either the janitor or some middle school kid.

look at all the typeo's

 

[VaBusa]

Wow! This is hysterical! Here I was, trying to be adult about writing a letter, spelling out every detail of what transpired, from calling and making the appt to getting turned away trying to drop it off. Funny, I NEVER mentioned to anyone during that exchange that I was even from around here (for all they know, I was military and just moved here, or perhaps I was seeking a better dealership over the one I bought from...) I included info about my husband being a customer for over 10 years, that I wasn't 100% certain I was talked down to because I was female (giving the benefit of the doubt there), that I didn't appreciate tips of how I was riding the bike incorrectly, as if this guy even knew how I ride...I ended up writing a 3 pager to American Suzuki and cc'd Casey...to come in today and see the types of replies you guys got when you emailed Casey shows some true colors, doesn't it?!

Kind of feels like I was going to a dealership that's run by some kids with grudges! Oh well...they did lose a lot of business from my husband and I, especially with our two boys growing up around motorcycles. We surely would have relied on them for service on tons of things, even if we didn't buy dirt bikes and quad-runners from them...and no more jet skis from there for sure...and I won't ever recommend them to anyone...

Thanks for emailing them guys...I really appreciate that you guys took time to get involved with something that you weren't even involved in.

I suppose since they serviced my bike for free in the parking lot, I should bake them some cookies or something?

 

[VaBusa]

Oh, and the verdict's still out on whether the Busa's "fixed" or not...not much of a warm fuzzy feeling when I asked the service guy "what about the burning smell when it cuts out?" or "what about it cutting off while shifting up, not just down?"...his reply was "I don't have any idea"...yeah, I'm so thankful they touched my Busa...guess "parking lot" service is the way to go, huh?! Yeah, he did me a huge favor...