I'm so sorry
I just noticed this thread. I want to take care of Nick as I would any upset customer with us. We try really hard to take care of everyone the best we can and if we do make a human error we want to make up for it. I E-mailed many times to help make this right and even offered to call personally to make up for this when I notied that email explaining was only making the situation worse. I'm so sorry that the product was on back order and our team could not get ahold of you Mr. Nick Nichols. I still want to make this up to you Nick this is why I asked you what would it take to make you happy. Please let me know what time is good for a call with you and we can talk to make this up to you the right way. Here is the E-mails exactly for everyone to read.
Hi Nick,
Do you mind if I call you, so I can make this up to you? What time is good for you today?
Mike McCoy VP
Team McCoy MotorSports
Phone (606) 432-1556
Fax (606) 437-0083
Street Bike Parts`Sportbike Helmets`Yamaha R1`R6 Parts`GSXR Parts`Honda CBR Parts`Street Bike Gear`Clothing`Jackets`Gloves
From:
nick@nick-nichols.net [mailto:nick@nick-nichols.net]
Sent: Wednesday, November 11, 2009 8:46 PM
To: Mike
Subject: RE: McCoy Motorsports Shipment Status
Well Mike, I took your advice not to be upset. Unfortunately, I logged into your site to see if maybe I overlooked the notice that my part was not in stock. I feel confident I did not miss that notice since it is not indicating "out of stock" tonight. Actually, now I spent time looking at your site and no where did I see your attempt to inform customers that even though you show the parts on your site, you may actually have to purchase the parts, then receive the parts and then re-ship to me. It just doesn't sit right with me since I am aware of other vendors that do the same thing, however the parts are shipped to me from the in-stock location thereby eliminating 50% of the shipping time.
I also took your comment seriously regarding your failure to contact me due to an incorrect email or phone number in your system. I logged in and both are without error.
In closing, you ask that I don't threaten your company with slander... slander is communication of false statements, nothing I stated was false. As for what it will take to make things right, you let your conscience be your guide on this one. I know I won't be riding my busa with my friends this weekend because of your company.
Nick Nichols
-------- Original Message --------
Subject: RE: McCoy Motorsports Shipment Status
From: "Mike" <Mike@tobefast.com>
Date: Wed, November 11, 2009 6:40 pm
To: <nick@nick-nichols.net>
Cc: "Mike" <Mike@tobefast.com>, "Bart" <Bart@tobefast.com>, "Shane"
<Shane@tobefast.com>, "John" <John@tobefast.com>
Hi Nick,
Please try not to be upset with us. Please let me explain. There really is no way possible for us to have every bike and every item in stock from all the manufactures at all times. We try really hard thou. We try to stock the most popular items all the time and the ones that don’t sale very often we order the same day you place the order. We work really hard with our manufactures to get the products as fast as possible. We really enjoy all the members on the hayabusa.org and ride with them any chance we get. We all have bikes here at McCoy Motorsports. Everyone that works here rides just like you and we always try really hard not to make anyone mad at us for any reason. We also offer discounts off our low sale prices as an extra to Hayabusa.Org members thru Captain or links because we care about the forums success and members. We really try hard to let customers know when items go out of stock, but sometimes if we make a mistake on an e-mail address or can’t get a hold of you on the phone number listed we apologize sincerely.
Please allow us to make up for the lateness on your order. Please allow us a chance to better serve you. Remember this is why you received a tracking number so you would know when your items have shipped. Please don’t threaten us with slander of our company name and good reputation. What would help fix this between us?
Sincerely,
Mike McCoy VP
Team McCoy MotorSports
Phone (606) 432-1556
Fax (606) 437-0083
Street Bike Parts`Sportbike Helmets`Yamaha R1`R6 Parts`GSXR Parts`Honda CBR Parts`Street Bike Gear`Clothing`Jackets`Gloves
From:
nick@nick-nichols.net [mailto:nick@nick-nichols.net]
Sent: Wednesday, November 11, 2009 7:16 PM
To: Mike
Subject: RE: McCoy Motorsports Shipment Status
This is unacceptable! I paid you on Monday the 2nd and you mail on Wednesday the 11th! I have a new radiator waiting on this screen. I was looking for this by last Friday. I'll be sure and post this on Hayabusa.org, Suzukihayabusa.org, my local and state forums! Eight business days...
YOU SUCK AT CUSTOMER SERVICE!
Nick Nichols
-------- Original Message --------
Subject: McCoy Motorsports Shipment Status
From: "McCoy Motorsports www.Tobefast.com" <Mike@tobefast.com>
Date: Wed, November 11, 2009 3:04 pm
To:
rocky@hiwaay.net
McCoy motorsports has sent you a shipment via UPS
The tracking number is: 1ZA49W820389174671