I caught my dealer service in FRAUD!!

[briXXer]

WHAT DEALERSHIP IS IT?!  I see you are in the LA area.  I would bet its Berts.. I cant stand them, why people would buy bikes from them is beyond me. They jack their prices way up. so please let us know what dealership in the LA area and I'll get it on some of the local bike sites. If it is Bert's a lot of people get ripped by them. they sell used bikes 1000-2000 higher then any place else. Their overhead is so great and not to mention the owner has to be able to afford is 911 turbo he drives around in. Ive had a bad experience with them and vowed I will NEVER go back again and i havent.



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[justintime2]

None of this surprises me, at all.

 

[havoc]

dealers name ?

 

[Revlis]

You can get the Owners Name and Number from the BBB online. Go to better Business Bureau online, once you find the right search field for your location just enter in their phone number. You will find the number of the shop their current standing with the BBB and the name of the owners/Managers etc.

 

[fstbusa]

you should post the vid so we all can see it.

 

[eynlai]

I plan on posting the videos. And for those of you in So. Cal area, I can say this, it's not in L.A. or Riverside county, so you can guess for yourself for now. I certainly plan on seeing this through because there seems to be confusion about what this topic and issue is about. THEY COMMITTED FRAUD = STEALING. It was willful and intentional. I cannot believe there is not a judge or jury out there that can look at the evidence and video and say, all they deserve to pay is the $500 or so I paid for their prepaid plan. I have no doubt that I may get not much more than that. But it's not about a matter of how much I get out of this, it's more a matter of how much they would have to PAY OUT overall for getting caught committing fraud = stealing.

Pipe-dream? Using a shoplifter at a store scenerio again, do anyone of you actually think a shoplifter will just get off by paying for a item AFTER they got caught and the store and courts will call it square at that point??

I know that the justice system is lopsided towards money and business, but I like to think that with air-tight evidence this is something they can't get away with.

By the way, thanks for the advice of using to BBB to find the owner's name. I got it and guess what!! They have at least 2 complaints filed against their service department since 2001. Surprise!

I'll keep you all posted and see when I can post the video somewhere.

 

[Sane_man]

I seriously doubt you will get a class action suit going. You will have to put ads in the paper to find all of the people this affects, then you would have to have proff that their oil wasn't changed also. I'm sure they don't have documented and video evidence to help your case.

Just in the last week, there were a few class-action suits settled. The one that I recall was for prison guards who had to do shift change briefings off the clock. It took some years to settle the multi-million dollar case.

I would just write a certified letter to Suzuki stating you are not happy with your maintenance agreement, and you want your money back. If you financed that into your loan, then it will just be credited against your loan.

Good Luck.



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[babuski]

Forget about the Better business bureau.
The Attorney General of the State of California would be much much more powerful statement. The BBB is lame and has little power to do anything.

They have committed a crime. You should actually contact your lawyer as well as the police. This is fraud. It is stealing. If they don't refund your whole service policy....you tell them you are going to make a few copies of the video and start sending them to Suzuki corporate headquarters in Japan and in the USA. The Japanese are heavily into honor and honesty....they will be so freakin embarrassed I am sure that they will resolve this to your satisfaction. Threaten to send copies of the video to motorcycle magazines, TV networks and to the attorney general. If that doesn't work.....a lawsuit or threat thereof usually works wonders....it has for me.

 

[briXXer]

PM me the dealership name.. if its not in LA county that would exclude berts.. and put more emphasis on Chaparrel in San Bernadino.. I dont wanna flame the wrong dealership.. even tho berts already did me wrong.

 

[VFRGuy008]

I've got a decent solution: all the members of this board ought to send an e-mail message to the dealership (sounds like it's Chaparral in San Bernardino, CA;it takes out a HUGE ad in _Motorcyclist_ every month) saying that you know about this little bit of fraud. Tell them you're not going to patronize their store any more for that very reason. It'll respond to e-mail, and it would especially if twenty different guys e-mailed about the same thing. Of course, we first need to know where this place is!

So, where is this place?



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[Sane_man]

If this is the shop, then here is the info.

Bert's Mega Mall

 

[briXXer]

BERTs claims to be the "worlds largest" maybe he got the counties mixed up...

come on dude u need to let us others in socal know who it is.

 

[eynlai]

It's not Bert's nor Chapperals.. I said in the county (that means the one they're in), not country, so it's not Bert's. I dislike Bert's too, but it's not them and I don't think it's fair to flame them without hard evidence (such as the one I got on this dealer I'm talking about).

I'll see about letting you all know after I access the situation over the next week or so, because I don't want this happening to you, anyone of you.

And yes, State Attorney General of Calif. is definitely on the list of notification on this matter. Even if it's just a CC to him/her.

 

[VaBusa]

I had trouble with my local Suzuki dealer back in January...captain finally said "if you stand behind what you saw and what happened to you, post the name of the dealership and let others know"...and I did...

Same applies here...you got shady service, I don't know that you'll ever get anything from it all, but at the least you should let others know so they can be more aware of what's NOT being done when they leave their bikes...

 

[busarider54]

Bro, you got screwed. In small claims court, don't they have some kind of increased fine/payback for fraud? In NJ, if I remember correctly (been close to 15 years), it is 10x the original amount if fraud is involved. I got burned on a 1,000 dollar engine. Guy basically painted mine and put it right back in. Small claims $1,000 X 10 =

for me and

for the shop that ripped me. Settled out of court once I had a lawyer send a nice letter explaining how much I could and would most likely get. Either way, good luck.

 

[Johnnycheese]

It's not Bert's nor Chapperals.. I said in the county (that means the one they're in), not country, so it's not Bert's.  I dislike Bert's too, but it's not them and I don't think it's fair to flame them without hard evidence (such as the one I got on this dealer I'm talking about).  

I'll see about letting you all know after I access the situation over the next week or so, because I don't want this happening to you, anyone of you.

And yes, State Attorney General of Calif. is definitely on the list of notification on this matter.  Even if it's just a CC to him/her.

Sorry you are now sounding like a cry baby and want to get mega $$$ and fame over a oil and filter rip off.
You claim to have proof yet you won't give a name.
I may be wrong but I have been in the bussiness too long and seen your type do this over and over.

I have already posted what you can and should do and has proven to work in the past. but you seem to want something more and for some reason I smell something.

My.02 quit crying and get on with your life

 

[diesel]

"My dealer sucks" is pretty common here. We should all send these guys a few hundred emails as to why we and everyone we know will never buy from there.

 

[ChiTownBusa]

I would suggest first sending a certified letter to the owner of the dealership. I have been through legal issues before and times, dates and signatures are the first step to any defense. Once the letter is signed for, you at least have proof that the owner of the dealership received your complaint. What you do from there is up to you. I wouldn't suggest getting a lawyer involved unless you have proof of wrongdoing from other customers. If a $200 one-time mishap is all you can proove, you would spend at least ten times that in legal fees with a lawyer. I would first try speaking with the owner and be agressive, but not rude. Feel him out and go from there.

 

[Sane_man]

It's not Bert's nor Chapperals.. I said in the county (that means the one they're in), not country, so it's not Bert's. I dislike Bert's too, but it's not them and I don't think it's fair to flame them without hard evidence (such as the one I got on this dealer I'm talking about).

I'll see about letting you all know after I access the situation over the next week or so, because I don't want this happening to you, anyone of you.

And yes, State Attorney General of Calif. is definitely on the list of notification on this matter. Even if it's just a CC to him/her.

If you already have evidence, why won't you tell us who the dealer is, unless now you're not sure that they screwed you.

If you're not going to name names, why tell us about it?

 

[bone]

i had a motor rebuilt in a honda car, had some problems with the head. they said bring it in and they'll replace it with a good one. i stamped the head and took it back. sure enough when i got it back the stamp was still there. i was like you, contact the lawyer and sue. turned out the price and time taken to do the court thing would have been more than the overhaul ($2500). i talked to the owner and he said that the head was welded up and would extend the warrenty of the head longer than the motor. so what can you do, i say "i'll take it in writing". so, i say talk to the shop and get your money back and do it yourself from now on. if warrenty repairs are necessary, any suzuki shop will do them.

bone