Just got my bike from a 30k service.

[Charlesbusa]

I hate having to take the bike to the stealership, but the valves are too much time for me to do myself.

So I start looking the bike over, one of the plastic push pins is installed incorrectly.  I tell the guy and ask him for a pointy object to remove the pin.  He reaches done and just starts trying to work it loose with his hands and sure enough the pin goes flying, no where to be found...  So he goes and gets a replacement pin.

I continue to look over the bike and notice one of the larger fairing bolts has been rounded out.  When the guy comes back, he starts to argue that if its allready starting to round and one of my guys slips, yup it'll round out.  So I say, well your guy should've been more careful and additionally, he should not have left it on the bike without at least telling me about it.  You can see the fresh chewed up metal flakes in there.  He says he won't argue over a $1.00 part(yeah, I'm sure it'd cost me more than a buck from them) and goes and gets another bolt.

I continue to look, yup oil spilled at filler point(good because at least I know they changed it), new oil filter(I mark them before I take it in so I know if they change it), new grease in the lube points, and airfilter is clean.  Then I readjust the idle, they never get it right, they always set it at 1k rpms.

Ask for my spark plugs, he hands them over.  Which by the way they looked great for 15k miles on them.  I didn't gap check them, but my bike isn't running rich or lean  

Why do you always have to argue over crap like a fairing bolt?  Whatever happened to making the customer happy?



<!--EDIT|Charlesbusa
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[mrninja9]

man when mine went in no problems but the servive manager knows me, i told him that if i ever have problems i will burn the shop to the ground and i was not jokin and he knows that so i never have a lick of trouble

 

[adrenaline junkey]

there funny if roles were reversed you bet they would demand the wrong righted

 

[sageronin]

Good for you ... keep them straight ... wow, 30k ... I hope to be there before this year's riding season is over.

 

[Charlesbusa]

there funny if roles were reversed you bet they would demand the wrong righted

Exactly,

well, at least I got what I wanted. Just had to work at it...

 

[DaCol.]

there funny if roles were reversed you bet they would demand the wrong righted

Exactly,

well, at least I got what I wanted.  Just had to work at it...

It's amazing how people come in an act at my Resturant

. I could go on and on about this, but the point is, the pickyest people are ALWAYS the ones who just don't give a **** about you when your in their place. But, that's life, people are people, and people who don't know how to enjoy life and laugh always seem to want others to fall all over them and NOTHING is good enough for'em ! I really feel for them, because they are really missing out on life and what it offers. So, have a  

 

[bigern_05Busa]

I have asked the same question numerous times and still have no answers.  I can't say that I have had any major negligent service stories, "yet", but I am knocking on wood as I type this.

When the day came for me to pick up my Busa, I flew to the dealership, signed the papers, and rushed to get on the bike (huge mistake).  They had the rear seat on the bike and I asked where the bubble was and the service tech looked at me.  After about 20 minutes of waiting they found it in the back of the service department.  I wanted it put on so the tech was trying to get it put in place while the bar was in place.  He eventually, (after I helped) realized the bar had to be removed in order to get the bubble in place.  I jumped on the bike, started it up, and down the road I went.  As  I got three miles down the road the bike was starting to surge.  I looked down and noticed they never filled the gas tank with gas.  My baby was about to run out of gas.  Needless to say I made it to a gas station and filled her up (another thing you would expect with a new bike).  

My 600 mile service came and I was dumb enough to go back to the dealership where I bought the bike.  Maybe they had a bad day previously.  They were going to do the service and check a vibration I was getting at higher speeds which was coming from underneath the bike.  They told me two hours max to get this work done so I dropped the bike off and took my wife to eat and to go shopping.  Four and a half hours later I got my bike back.  They claimed one of their techs had to go home so they were backed up.  They completed the service and couldn't find any vibration but did replace a fairing bolt (go figure).  They completed the "25 mile test ride" and had my girl sitting out front.  All for the low low price of $175.00.

Needless to say I never went back to that dealership and did fill out all cards and aftersale survey letters stating my displeasure with the service I had received.  Never received feedback from Suzuki or the dealership.  The best thing I can report is that I did get one hell of a bike.  I fully agree that the term "service" is in the beholders eye on both ends.  Unfortunately it is the consumer who usually gets the short end of the stick.      

 

[Charlesbusa]

there funny if roles were reversed you bet they would demand the wrong righted

Exactly,

well, at least I got what I wanted.  Just had to work at it...

It's amazing how people come in an act at my Resturant

. I could go on and on about this, but the point is, the pickyest people are ALWAYS the ones who just don't give a **** about you when your in their place. But, that's life, people are people, and people who don't know how to enjoy life and laugh always seem to want others to fall all over them and NOTHING is good enough for'em ! I really feel for them, because they are really missing out on life and what it offers. So, have a  

I thought by sharing this experience it might save someone heart ache in the future.

Do you think I was that kind of customer that couldn't be pleased??

They rounded a bolt head and never said a word...


Would you be satisfied with this kind of service??



<!--EDIT|Charlesbusa
Reason for Edit: None given...|1138590586 -->

 

[GSXTacy]

If I ever have to take my bike to the stealership for anything, I strip all the plastics off myself. Keeps them from causing the problems and they cant charge for labor to remove them.

 

[Charlesbusa]

If I ever have to take my bike to the stealership for anything, I strip all the plastics off myself. Keeps them from causing the problems and they cant charge for labor to remove them.

I knew I shoulda done that, just ran out of time the day I took it in

 

[fstbusa]

good idea chris.....

I will do the same. I"m just afraid that when I bring mine in they will piss with the fuel settings and whatnot for the turbo and mess it up. Or that they will take it out to beat the piss outta it just to see what its like.

 

[Tool]

when i brought my bike in for the 600 mile first time service the service was sloppy. i had set up the time a week in advance. dropped the bike off the evening before. they call me at 3:30 to say its ready. i call them back and say i will pick it up before they close. i arrive at 5:50 and the service is shut down with lights off. i go to sales department and they find the service manager that i spoke to and he said they already shutdown. i said thats cool, but its not 6:00 yet, even by their clock, and my ride just dropped me off so i need my bike. well he gets it out and i pay for it and hes acting like he is doing this huge favor for me. well its dark out so i only have the parking lot lights to check out the bike. when i get it home in the garage i notice oil on my seat and on the hand controls(kill swith horn , blinkers, etc.) and a big scuff mark on my rear fairing. the next morning i go right back the shop. he did not deny the oil, but the scuff he did. he offered to buff it out, but i said i,d rather ya'll not touch my bike. i went to tell him how i just purchased the bike from them in Nov. and you would think they would treat you a little better and your bike, maybe wipe it down. i never let other people touch my stuff and this is the reason why. i could go on, but you have heard it all before. but i will say the sales guys were great and if it weren't for him i probably would not go back there for parts or whatnots.

 

[greyrocket]

dam i like my stealership they have allways done a good job plus they know me that might be the trick

 

[DaCol.]

there funny if roles were reversed you bet they would demand the wrong righted

Exactly,

well, at least I got what I wanted.  Just had to work at it...

It's amazing how people come in an act at my Resturant

. I could go on and on about this, but the point is, the pickyest people are ALWAYS the ones who just don't give a **** about you when your in their place. But, that's life, people are people, and people who don't know how to enjoy life and laugh always seem to want others to fall all over them and NOTHING is good enough for'em ! I really feel for them, because they are really missing out on life and what it offers. So, have a  

I thought by sharing this experience it might save someone heart ache in the future.

Do you think I was that kind of customer that couldn't be pleased??

They rounded a bolt head and never said a word...


Would you be satisfied with this kind of service??

Na, I wasn't directing my comments at you, I was just giving an example of people and their attitudes.

Sorry, if I wasn't clear

 

[StageRulz]

Craftmanship has been LOST!
People have no Pride in what they Do!
It goes On an On!

 

[Charlesbusa]

there funny if roles were reversed you bet they would demand the wrong righted

Exactly,

well, at least I got what I wanted.  Just had to work at it...

It's amazing how people come in an act at my Resturant

. I could go on and on about this, but the point is, the pickyest people are ALWAYS the ones who just don't give a **** about you when your in their place. But, that's life, people are people, and people who don't know how to enjoy life and laugh always seem to want others to fall all over them and NOTHING is good enough for'em ! I really feel for them, because they are really missing out on life and what it offers. So, have a  

I thought by sharing this experience it might save someone heart ache in the future.

Do you think I was that kind of customer that couldn't be pleased??

They rounded a bolt head and never said a word...


Would you be satisfied with this kind of service??

Na, I wasn't directing my comments at you, I was just giving an example of people and their attitudes.

Sorry, if I wasn't clear  

That's cool, no biggie

Sorry if I missread it.

 

[The Big Red One]

Craftmanship has been LOST!
People have no Pride in what they Do!
It goes On an On!

Nobody gives a flyin' @#*& about anything that aint theirs. Its a me me me world...and if it doesn't personally involve most folks, they could care less about your stuff. Thats why nobody touches any part of my bike at any time.

 

[DaCol.]

Craftmanship has been LOST!
People have no Pride in what they Do!
It goes On an On!

Nobody gives a flyin' @#*& about anything that aint theirs. Its a me me me world...and if it doesn't personally involve most folks, they could care less about your stuff. Thats why nobody touches any part of my bike at any time.

I don't agree totally

, But Yea, your most definitely correct 90% of the time

. Of course I always ask if I can touch a persons bike or something on it , so I guess I am different

, but then so are most of us on here which makes us a GREAT bunch of people  

 

[FloydV]

One of the first things I did was to locate a good independent shop. I let the stealership do the first 600 mile checkup. After that everything has been done by my independent guy.

 

[zukracer]

I've had good luck with mine too... they even replaced a missing fairing bolt that I had lost some point when it vibrated out.... I was plesantly surprised by it but I also have the large fairing bolt that is slightly rounded so I hope I'll be able to aquire a new one from them