E Zurcher
Registered
As has been mentioned, Harley tends to focus on the customer and the lifestyle.
I can go to my local Harley shrine and they have a showroom full of bikes. I can get a cup of coffee, a donut, a hot dog, watch some TV, and maybe even get a massage with a happy ending. If I want a t-shirt, they have a million choices. I can get a coffee mug with a picture of my favorite model. There is some serious overhead in this place, but it's totally customer focused.
Contrast that with my local Suzuki dealer, and every other Japanese bike dealer I've ever been to. Well, you know what I mean. They don't seem as interested in me as a customer. If I want a Hayabusa t-shirt (which I REALLY DO!) I have to resort to eBay or some other outlet. Same for accessories. They don't stock anything. I can't even get a t-shirt that says SUZUKI, let alone a Hayabusa shirt and some cool upgrade piece.
I'm not pushing HD here, just an observation.
Heartily agree! Their marketing is ingenious. They may as well say "Come on in and drink the cool-aid". RUBBLLL RUBBBBLE Potato Potato aren't we cool! Very smart and effective. Then they sell you an overpriced bike, with overpriced accessories and expensive maintenance. Our local Harley dealer has cookouts every weekend, group rides, bands and are some of the nicest salespersons no matter what you ride. Looking forward to buying mine someday just for a two up cruiser to enjoy with the wife. When and if I do I will commit with eyes wide open though.
On another exhaust note. Remember when Harley Davidson tried to patent the "potato" sound of their bikes? I found that very comical.