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Hi all, I need help. I need to know if someone here works for Verizon. If you do read the following.
My wife and I have Verizon Wireless plans since 2001. We both are (were) on Americas Choice 400 (AC400) which included long distance to Canada as part of my 400 minutes. So calling Canada after 9pm and during weekend was free. Since I was eligible for new every two every 2 yrs you get $100 rebate on a new phone. Last April, I went and got myself a new one. While I was there, I was offered 50 more minutes for the same price same plan.(now called AC2450) That is what I was told. Anyway, I kept using the phone the same way I did. Was using more minutes since we were buying a condo and spent hours talking with the attorney, realtors, banks etc. My bills were higher but I didn't check why. So after be much highr for months, I was like, hummmm? something is wrong. i go online and check the details of my call. And now I notice that I am being charged for long distance to Canada. It is still free on my wife's plan.
So I have been calling them and calling them and calling them until I got someone who understood my case and was aware that my plan had free long distance to Canada. Some people went to tell me it was a computer glitch. yeah yeah yeah!
She went on reimbursing me for the long istance paid and told me while she tries to swith me to the old plan I could continue calling to Canada and they would reimburme as I go until it's fixed. Now we are in November. I have been calling that person over and over and keep getting her voicemail, I leave a message and she doesn't call back.
So I called the 611* and explained my story again, I am told that even if I had stayed on my old plan, there was an automatic switchover back in Feb where everybody with the AC400 plan are now being charged for long distance. I don't think that is leagal but maybe it is. Now she tells me that I can't be reimbursed for the long distance charges. I told her : ok I want to cancell my account and she says: I will be happy to transfer you to the cancellation dept. WOW I didn't know that business was that good.
CAN ANYONE HELP ME?
thanks
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My wife and I have Verizon Wireless plans since 2001. We both are (were) on Americas Choice 400 (AC400) which included long distance to Canada as part of my 400 minutes. So calling Canada after 9pm and during weekend was free. Since I was eligible for new every two every 2 yrs you get $100 rebate on a new phone. Last April, I went and got myself a new one. While I was there, I was offered 50 more minutes for the same price same plan.(now called AC2450) That is what I was told. Anyway, I kept using the phone the same way I did. Was using more minutes since we were buying a condo and spent hours talking with the attorney, realtors, banks etc. My bills were higher but I didn't check why. So after be much highr for months, I was like, hummmm? something is wrong. i go online and check the details of my call. And now I notice that I am being charged for long distance to Canada. It is still free on my wife's plan.
So I have been calling them and calling them and calling them until I got someone who understood my case and was aware that my plan had free long distance to Canada. Some people went to tell me it was a computer glitch. yeah yeah yeah!
She went on reimbursing me for the long istance paid and told me while she tries to swith me to the old plan I could continue calling to Canada and they would reimburme as I go until it's fixed. Now we are in November. I have been calling that person over and over and keep getting her voicemail, I leave a message and she doesn't call back.
So I called the 611* and explained my story again, I am told that even if I had stayed on my old plan, there was an automatic switchover back in Feb where everybody with the AC400 plan are now being charged for long distance. I don't think that is leagal but maybe it is. Now she tells me that I can't be reimbursed for the long distance charges. I told her : ok I want to cancell my account and she says: I will be happy to transfer you to the cancellation dept. WOW I didn't know that business was that good.
CAN ANYONE HELP ME?
thanks
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Reason for Edit: None given...|1131477687 -->