i agree this should be covered 100% and suzuki is wrong for treating customers like this!
i think its sport bikes in genral , not just a suzuki issue ? i went through this deal with my bike bein les than 3 weeks old , they told me they didnt care if i had it for less than a block , that the bike is covered 100% for manufactures defects only , which in my book leaves alot of room for screwing the customer ! acording to the rep i dealt with "second gear issue is the most common repair done on all sport bikes , and the manufactures tired of footing the bill " and to boot ! too get this info out of them i had to authorise a dealer to rip my bike down to tell me second gear was bad , no shid! " so after the bike was in half a million pieces they then give you a claim number to discuss warranty info ! until you have the warranty info they sware that the bike is covered 100% for manufactures defects , but the first step is to let someone tear the bike down so you can get a claim number and start the warranty process , second step dealer calls no warranty , need payment to fix bike , hang up with the dealer call warranty department with claim number ask whats up , the guy with your claim number is out for a couple days , next day dealer calls wanting to know why you called suzuki when they already told you it wasnt covered ? and they are pissed
this is what i went through took me three months of callin three times a day to get them to offer me 400 dollars on good will offer , toward the oem dealer repaired 2200 dollar trans repair ! wtf!
oem = 2200-400goodwill offer=1800 = the same oem POS! trans that just blew up on you !
undercut trans ,heavyduty outputshaft=1500dollars =bulletproof transmision ready for more horse power !
again this is just what happened with me , and i still think suzuki shouldve fixed everything free of charge and appoligised !
if your bike is still there ? and you purchased the extended warranty ? go tell the salseman you bought your bike from you changed your mind about the extended service plan cause of your problem and you want a refund ! if the plan has not kicked in yet ? the bike is less than 1 year old , you will get a full refund !
tell them the warranty aint worth the paper its printed on and suzuki isnt standing behind the bike so you feel like they are robbing you for the extended plan do this in the showroom where you bought the bike and get the sales manager/owner/salseman involved ! they are not goin to like this because :
salesman has already collected his commision on the warranty sale ! and if you cash it in it is literaly goin to take money out of his pocket next week !
if you waste enough of thier time they are not on the floor selling bikes
the dealer makes alot on the extended service plan !
if you realy still want the extended service plan , you can purchase it at any time before the year is out from any dealer or the company itself / they sent me a letter 2 months before the 1 year warranty ran out offereing it to me for less than half of what i paid at the dealer for it ? wtf !
to cancel the extended service plan , you must go to the dealer and fill out paper work
if you are already into the plan they pro rate , the refund !
this is goin to piss them off ? but atleast you will get some money for the repair !
and keep us posted.
