Your thought needed........
- Thread starter hbr
- Start date
I've been in similar situations where I've been undercharged. i point out their error when I find it and pay the ballance. I don't assume that they meant to give me an unadvertized discount. If they meant to give you a discount, it would have been listed on the invoice.
You feel like they robbed you. You was so exited to get something for nothing. You have been waiting instead of calling them immediately and ask.
In reality you should pay what both sides agreed on. Customer service actually asked you if they can charge your card for the rest of the balance, right? What would you do if they charge you $5000.00 just one more zero at the end, could happen to everyone. You will call them as soon as you find out, aren`t ya?
I dont know what business do you run and that is irrelevant in this case. I don`t see anything wrong with those people, really
In reality you should pay what both sides agreed on. Customer service actually asked you if they can charge your card for the rest of the balance, right? What would you do if they charge you $5000.00 just one more zero at the end, could happen to everyone. You will call them as soon as you find out, aren`t ya?
I dont know what business do you run and that is irrelevant in this case. I don`t see anything wrong with those people, really
(hbr @ Jun. 01 2007,19:29) You are right.....I am a tight ass, and was trying to rip them off. Thanks for setting me straight. WTF was I thinking
Only the very fact that you're posting about it at all is an indicator of your resentment.(hbr @ Jun. 01 2007,10:34)Wag - I'll reply, but I don't think you read my post.(Wag @ May 31 2007,20) It's no surprise that they wanted to charge you for the difference and correct the error. They shipped you the stuff, you owe them the money.
As a businessman, you can do as you please with your customers but the reality is, you agreed to pay x dollars to vendor B and that's what you should pay, especially if there is an error involved, etc. etc.
I'm surprised to hear that you resent it that they laid claim to the money which was due to them.
--Wag--
I wasn't shipped anything, this happened face to face.
Where did I say I resent paying?...............
Nevermind mate.....try reading the post.
Also, you say,
"'Huh? We didn't give you a break 2 months ago, we fugd up. Can I have my money now?'"
Sounds a bit resentful to me, certainly sounds like you don't respect the vendor at the very least.
Also, you said,
"I could never give the same response as vendor B, it is a bit embarrassing if you ask me. Customer calls to say thanks for the discount, and respond by saying we messed up, can we have your $450 two months later? "
Again, a bit resentful and assuredly disrespectful. If you find a $20 in your coat pocket after not wearing it since last winter, do you think, "Oh well, I haven't missed it up until now, I'll just pitch it?"
Of course they're going to claim their money and no, it isn't embarrassing for them to do so. Mistakes happen and they should be fixed, not ignored.
Of course, it's just my opinion and yes, I was posting late at night very tired BUT, I still think I assessed it correctly and that in spite of your objection, you do seem to resent that they asked for their money. Forgive me if my opinion is incorrect, boss!
--Wag--
You received parts or service.....mistake or not,I'd pay.Its the only right thing to do.
