Down for the year, maybe longer
- Thread starter SAMBUSA
- Start date
WHIPKRAKR
Registered
Thanks you for the offer and for the info. I know he really wants to keep your mirror mod. He was going to PM you - something about glue on one of the mirrors ?
Sounds like stripping them is going to take a lot of time and effort.
WHIPKRAKR
Registered
hmmm..... not a bad idea
XXX CHROME PLATING
Registered
Guys,
This is Camesha of the Kevin and Camesha and XXX you are all speaking about. It's very difficult to respond to something (after taking it all in) that has been taken to a limit of this magnitude. There have been a number of elements in this communication string that have not been brought to the forefront by parties involved. Without truly getting off my chest or expressing what we really feel about this situation, I want to assure you that our customer's satisfaction is our first concern in business and will remain that way today, tomorrow and always.
This is on a very personal level very hard to stomach and address because there are no words for how it has made my husband and I feel about the personal motivation of others. In our time in business, we have NEVER experienced anything like this. Sure, we've had our difficulties with customers and clients over the years but I can count those on my hands.
My husband's reputation is on the line every time he completes a part and ships it out of our shop. We receive and ship a large volume of parts each week. He has never taken the customer experience or the service lightly. Like all of you he works very hard. He works 7 days a week and has sacrificed a great deal to get to where he is today. While at EBC I was the active manager of our sponsorship there. I participated and volunteered this giveaway chrome job with great hopes of actually helping someone who couldn't actually afford the cost $2500 - $3500 of the work. In turn.... all of this. I don't take the threats from all of you literally, yet they are disheartening given who we are as people.
My husband's work speaks for itself. We have hundreds of very happy customers and accounts. We have worked not only with individual bike owners but with major motorcycle manufacturers, out of a tiny little shop that has operated sometimes single-handedly by my husband. He has been featured in 2 Wheel Tuner Magazine many times directly and for his customer's bikes. His bike just won "Best In Show" at the International Motorcycle Show in Chicago. We receive thank you cards, emails and calls from customers on a regular basis. This experience is NOT indicative of who we are, what he's about and what he's built, what his standards are and what our business is about.
Sam has not contacted us about this job directly, only via email about this string he CCed a number of other individuals on. The phone number we have for him is as of the onset of all of this, now disconnected. Sam dropped his bike off in October (something he did on his own accord) and told my husband to "take his time" he also told this to George from Extreme Busa. My husband further recalls in the conversation that said April...by the riding season. Our office assistant thinks that it was May. In any case, my husband wanted the bike done and dissassembled it and it began prep relatively shortly thereafter. Knowing he had a few months based on what Sam said, my husband worked on the many others bikes and parts he had earlier deadlines on. Also, it was posed to me that it was un realistic for us to have someones bike in-house for 6 months. For us it is not at all unusual. We have customers who have dropped off brand new bikes for chroming in the fall only to return to get them in the Summer. One of which Sam saw himself in the storage building. As you all are aware, there is a riding season up north here... it was not unheard of from our perspective to have Sam's bike here until the riding season. We still have snow storms here as of two weeks ago.
In addition to the work that was done on Sam's bike, he ordered hard chromed parts that he attempted to have Paypal refund him for, only to have the claim dropped by them because as they stated to us "...it seemed fraudulent." He also has was given a front caliper ($150) and the rear caliper ($150) for free ($300 +labor) then he wanted to purchase the front right from us for $150(exchange), so he was Paypal invoiced for that. He never paid that. He was also provided with a 2-color chrome with logo upgrade aside from the package given away for free. He owes us $150, plus a core set of front calipers he exchanged.
He has filed a complaint with the BBC, something that has NEVER occurred in our nearly 5 years of business. Also, the pictures of the bike he is showing of chrome falling off the bike are beyond comprehension. Here are the pictures of the bike when it left our shop on another open trailer: www.xxxplating.com/samsbike.html (may take a while to upload, pictures are high res) It was picked up by Scott(BigDiesel) and friends who Kevin tells me liked the work and took pictures themselves.
Again, we don't have issues with customers of this magnitude. We are hard working people who are always trying to help the underdog but this appears to be a case of "no good deed...goes unpunished". It has altered our mindset and our way of thinking about people in general and what customers we choose to engage with going forward.
Sam, regardless of all of that, I have attempted to phone you. Your phone is no longer working. Should you feel the need to contact us at some point to rectify whatever has occurred with the bike, we are open to discussions. You have my personal cell phone number and my personal email address as well as our shop contact information. If your intentions are good ones, I have no problem speaking with you directly. I will be back in Milwaukee Saturday afternoon.
George, I am just reading all of this now obviously post our conversation this morning. I was not under the impression that my communications with you yesterday were of concern to you. My request to talk to you was about simply setting the record straight from our perspective. I was in not way attempting to blow you off last night. My return to my hotel last night after 11pm caused me not to call you back. I thought I had been courteous by texting you and letting you know things were running late. In addition, it was YOU who phoned me at 7:16 and pushed our call back at which time I told you I had a 7:30 dinner meeting and would contact you at 9:00. All appeared okay or so I thought.
Scott, please feel free to come to the shop and speak with Kevin again. If he's not there, he may be at the new shop in Brookfield. I'm sure you will understand his frustration with all of this and hopefully you two can come to an understanding.
Any of you who feel the need to speak with me regarding this directly, I can be reached via email at camesha@vuvangomedia.com or 414 4 2 6 6 3 4 2.
BTW, I just logged on a read all of this... we're not ignoring this post. Takes time to collect all of the various thoughts going on here and determine what requires addressing and upload 9MB worth of pictures to our served. I am off now and won't likely return as I am working on things related to our other business. My apologies if that offends anyone... but again, I can be reached via email or cell.
Camesha
This is Camesha of the Kevin and Camesha and XXX you are all speaking about. It's very difficult to respond to something (after taking it all in) that has been taken to a limit of this magnitude. There have been a number of elements in this communication string that have not been brought to the forefront by parties involved. Without truly getting off my chest or expressing what we really feel about this situation, I want to assure you that our customer's satisfaction is our first concern in business and will remain that way today, tomorrow and always.
This is on a very personal level very hard to stomach and address because there are no words for how it has made my husband and I feel about the personal motivation of others. In our time in business, we have NEVER experienced anything like this. Sure, we've had our difficulties with customers and clients over the years but I can count those on my hands.
My husband's reputation is on the line every time he completes a part and ships it out of our shop. We receive and ship a large volume of parts each week. He has never taken the customer experience or the service lightly. Like all of you he works very hard. He works 7 days a week and has sacrificed a great deal to get to where he is today. While at EBC I was the active manager of our sponsorship there. I participated and volunteered this giveaway chrome job with great hopes of actually helping someone who couldn't actually afford the cost $2500 - $3500 of the work. In turn.... all of this. I don't take the threats from all of you literally, yet they are disheartening given who we are as people.
My husband's work speaks for itself. We have hundreds of very happy customers and accounts. We have worked not only with individual bike owners but with major motorcycle manufacturers, out of a tiny little shop that has operated sometimes single-handedly by my husband. He has been featured in 2 Wheel Tuner Magazine many times directly and for his customer's bikes. His bike just won "Best In Show" at the International Motorcycle Show in Chicago. We receive thank you cards, emails and calls from customers on a regular basis. This experience is NOT indicative of who we are, what he's about and what he's built, what his standards are and what our business is about.
Sam has not contacted us about this job directly, only via email about this string he CCed a number of other individuals on. The phone number we have for him is as of the onset of all of this, now disconnected. Sam dropped his bike off in October (something he did on his own accord) and told my husband to "take his time" he also told this to George from Extreme Busa. My husband further recalls in the conversation that said April...by the riding season. Our office assistant thinks that it was May. In any case, my husband wanted the bike done and dissassembled it and it began prep relatively shortly thereafter. Knowing he had a few months based on what Sam said, my husband worked on the many others bikes and parts he had earlier deadlines on. Also, it was posed to me that it was un realistic for us to have someones bike in-house for 6 months. For us it is not at all unusual. We have customers who have dropped off brand new bikes for chroming in the fall only to return to get them in the Summer. One of which Sam saw himself in the storage building. As you all are aware, there is a riding season up north here... it was not unheard of from our perspective to have Sam's bike here until the riding season. We still have snow storms here as of two weeks ago.
In addition to the work that was done on Sam's bike, he ordered hard chromed parts that he attempted to have Paypal refund him for, only to have the claim dropped by them because as they stated to us "...it seemed fraudulent." He also has was given a front caliper ($150) and the rear caliper ($150) for free ($300 +labor) then he wanted to purchase the front right from us for $150(exchange), so he was Paypal invoiced for that. He never paid that. He was also provided with a 2-color chrome with logo upgrade aside from the package given away for free. He owes us $150, plus a core set of front calipers he exchanged.
He has filed a complaint with the BBC, something that has NEVER occurred in our nearly 5 years of business. Also, the pictures of the bike he is showing of chrome falling off the bike are beyond comprehension. Here are the pictures of the bike when it left our shop on another open trailer: www.xxxplating.com/samsbike.html (may take a while to upload, pictures are high res) It was picked up by Scott(BigDiesel) and friends who Kevin tells me liked the work and took pictures themselves.
Again, we don't have issues with customers of this magnitude. We are hard working people who are always trying to help the underdog but this appears to be a case of "no good deed...goes unpunished". It has altered our mindset and our way of thinking about people in general and what customers we choose to engage with going forward.
Sam, regardless of all of that, I have attempted to phone you. Your phone is no longer working. Should you feel the need to contact us at some point to rectify whatever has occurred with the bike, we are open to discussions. You have my personal cell phone number and my personal email address as well as our shop contact information. If your intentions are good ones, I have no problem speaking with you directly. I will be back in Milwaukee Saturday afternoon.
George, I am just reading all of this now obviously post our conversation this morning. I was not under the impression that my communications with you yesterday were of concern to you. My request to talk to you was about simply setting the record straight from our perspective. I was in not way attempting to blow you off last night. My return to my hotel last night after 11pm caused me not to call you back. I thought I had been courteous by texting you and letting you know things were running late. In addition, it was YOU who phoned me at 7:16 and pushed our call back at which time I told you I had a 7:30 dinner meeting and would contact you at 9:00. All appeared okay or so I thought.
Scott, please feel free to come to the shop and speak with Kevin again. If he's not there, he may be at the new shop in Brookfield. I'm sure you will understand his frustration with all of this and hopefully you two can come to an understanding.
Any of you who feel the need to speak with me regarding this directly, I can be reached via email at camesha@vuvangomedia.com or 414 4 2 6 6 3 4 2.
BTW, I just logged on a read all of this... we're not ignoring this post. Takes time to collect all of the various thoughts going on here and determine what requires addressing and upload 9MB worth of pictures to our served. I am off now and won't likely return as I am working on things related to our other business. My apologies if that offends anyone... but again, I can be reached via email or cell.
Camesha
WHIPKRAKR
Registered
Well, according to the BBB we're not the only ones. Everyone should feel free to check it out themselves.
As to the pictures - they speak for themselves. I would think a chrome job done correctly would last more than a few days!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
IMO there are two (2) choices. My opinion only.
Either the bike needs redone or the plastics replaced.
I see no other alternative. No flames please but rather get this resolved.
You can kiss azz and candy coat anything you want. Bottom line is repaint or replace.
r8
Either the bike needs redone or the plastics replaced.
I see no other alternative. No flames please but rather get this resolved.
You can kiss azz and candy coat anything you want. Bottom line is repaint or replace.
r8
WHIPKRAKR
Registered
Lie after lie after lie!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
BBB Reliability Report for
XXX Chrome Plating
The BBB reports on businesses, both accredited and non-accredited. If an organization is a BBB Accredited business, it is stated in this report BBB Definition:
report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by the BBB.
.
Name: XXX Chrome Plating
Phone: (414) 839-9598
Address: 2117 West Mill Road
Milwaukee, WI 53209
Employees: 1
File Open Date: July 2007
TOB Classification: Plating
BBB Accreditation: This organization is not a BBB Accredited business.
Customer Experience
Based on BBB files, this company has an unsatisfactory record BBB Definition:
unsatisfactory record - A company has an "unsatisfactory business performance record" with the BBB is based on the experiences reflected in BBB files. This file condition results when the company has failed to resolve or respond to complaints, repeatedly failed to respond or resolve issues in a timely manner, failed to resolve the underlying issues for a pattern BBB Definition:
pattern - More than 2 complaints involving the same allegations usually within 12 months that are significant in relation to the company's size and volume of business.
of complaints, failed to honor their commitment to mediate or arbitrate disputes or honor mediated agreements or arbitrated decisions, failed to substantiate, modify or discontinue false advertising claims that are challenged by the BBB, or failed to discontinue unauthorized use of the BBB name and logo, a Federally protected trademark.
with the BBB due to failure to respond to a complaint.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
The BBB processed a total of 1 complaint about this company in the last 36 months, our standard reporting period.Of the total of 1 complaint closed in 36 months, 1 was closed in the last year.
Service Issues BBB Definition:
Service Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, or damaged merchandise as a result of delivery service.
No Response BBB Definition:
No Response - The company failed to respond to the complaint.
1 - Company failed to respond to the BBB to resolve or address the complaint issues.
Report as of April 3, 2008
Copyright© 2008 BBB®, Inc.
If you choose to do business with this business, please let the company know that you contacted the BBB for a report BBB Definition:
report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by the BBB.
.
BBB reports may not be reproduced for sales or promotional purposes.
The information in this report has either been provided by the company or has been compiled by the BBB from other reliable sources.
As a matter of policy, the BBB does not endorse any product, service or company. BBB reports generally cover a three-year reporting period, and are provided solely to assist you in exercising your own best judgment. Information contained in this report is believed reliable but not guaranteed as to accuracy. Reports are subject to change at any time.
http://wisconsin.bbb.org/WWWRoot....4153721
BBB Reliability Report for
XXX Chrome Plating
The BBB reports on businesses, both accredited and non-accredited. If an organization is a BBB Accredited business, it is stated in this report BBB Definition:
report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by the BBB.
.
Name: XXX Chrome Plating
Phone: (414) 839-9598
Address: 2117 West Mill Road
Milwaukee, WI 53209
Employees: 1
File Open Date: July 2007
TOB Classification: Plating
BBB Accreditation: This organization is not a BBB Accredited business.
Customer Experience
Based on BBB files, this company has an unsatisfactory record BBB Definition:
unsatisfactory record - A company has an "unsatisfactory business performance record" with the BBB is based on the experiences reflected in BBB files. This file condition results when the company has failed to resolve or respond to complaints, repeatedly failed to respond or resolve issues in a timely manner, failed to resolve the underlying issues for a pattern BBB Definition:
pattern - More than 2 complaints involving the same allegations usually within 12 months that are significant in relation to the company's size and volume of business.
of complaints, failed to honor their commitment to mediate or arbitrate disputes or honor mediated agreements or arbitrated decisions, failed to substantiate, modify or discontinue false advertising claims that are challenged by the BBB, or failed to discontinue unauthorized use of the BBB name and logo, a Federally protected trademark.
with the BBB due to failure to respond to a complaint.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
The BBB processed a total of 1 complaint about this company in the last 36 months, our standard reporting period.Of the total of 1 complaint closed in 36 months, 1 was closed in the last year.
Service Issues BBB Definition:
Service Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, or damaged merchandise as a result of delivery service.
No Response BBB Definition:
No Response - The company failed to respond to the complaint.
1 - Company failed to respond to the BBB to resolve or address the complaint issues.
Report as of April 3, 2008
Copyright© 2008 BBB®, Inc.
If you choose to do business with this business, please let the company know that you contacted the BBB for a report BBB Definition:
report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by the BBB.
.
BBB reports may not be reproduced for sales or promotional purposes.
The information in this report has either been provided by the company or has been compiled by the BBB from other reliable sources.
As a matter of policy, the BBB does not endorse any product, service or company. BBB reports generally cover a three-year reporting period, and are provided solely to assist you in exercising your own best judgment. Information contained in this report is believed reliable but not guaranteed as to accuracy. Reports are subject to change at any time.
http://wisconsin.bbb.org/WWWRoot....4153721
Aquaman
Banned Permanently By MC Mustang
I dont give a crap who you did you crappy chrome work for in the past. You did a terrible job on sams bike. I have done many of professional paint jobs on cars and motorcycles. Preperation is all of the work, and this is exactly what you guys lacked if his stuff is flaking! I dont care about pics you took right after as we all know that in just a few days, it all started to flake off. Then you ******* took the liberty of not even doing his hump or front fender blue. How sh!tty does that look? You can try to sugarcoat all of this, I dont buy it, and will not buy it. Neither will we here at H.org. What do you think we're fukkin stupid?
I will not stop opening my mouth in this matter till you guys really step up to the plate, and you know what that means!!!
BTW, Sam has a new phone number, that's why you cant get ahold of him.
Tell Kevin to grow some BALLS and make it right!
I will not stop opening my mouth in this matter till you guys really step up to the plate, and you know what that means!!!
BTW, Sam has a new phone number, that's why you cant get ahold of him.
Tell Kevin to grow some BALLS and make it right!
I am actually speechless after reading that. It is now Sams fault for your shiddy work
?? Look at the pictures, it is absolutely the worst job I have seen in my life. I can appreciate you trying to do the right thing, but blaming the customer ?? I don't think anyone was complaining about how long you had the bike, but more of complaining about the workmanship.
I am so
I am so
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